[RE-wrenches] 0% on FNDC readings yesterday and today

[Amanda Potter]

So……
Not an issue with an Outback, but same deal, as of this past Monday, the 3rd.

Off-Grid (long term) customer lost their AGS & Comms between their 12k Sol-Ark & Blue Planet Energy Blue Ion 2.0.
Gen will start, charges, but will not stop.

e-Gauge can still see the system, but nothing from the battery since Monday.

5 yr. old system.
Replaced dual Magnum 4448 PAE’s.
Working like clockwork until Monday.

Sol-Ark Level 2 Tech said, unplug the Comm cable.
Use Voltage for the AGS.
I said, this is unacceptable.
He said, B.P.E. is not an approved battery partner, I said, It was when I installed it.

So, now I just finally received a response from Blue Planet Energy & they want $250.00/ hour to do Tech Support & will not support the 15 Year Warranty for any unpaid Tech Support Invoices!
(After paying a Fortune for their battery!)

Who is hacking these systems???
Sol-Ark?
Outback?

Who’s next???

Sorry, I should’ve started a new thread…

Amanda Potter
Energy Storage Systems
NABCEP PVIP 
Adirondack Battery & Solar, LLC
(315) 212-2114

> On Nov 7, 2025, at 2:09 PM, Maverick Brown via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> What a Shoot Show. I am not sure why they are editing live code…
> 
> I have a few of my OpticsRE customers showing this. I think the pattern that I see is those customers that had some particular Battery Type assignment prior to live code edit went to blank.
> 
> Setting: click the little gear icon (upper right of Optics) / System Tools / Devices / Battery Type. The old choices are missing… If, for some reason Lithium Ion or Lead-Acid was then chosen or by some other random reason, Outback added Port 15 to the site, the values are not real. Cluster-Fluke #2
> 
> If you happen to choose Lead-Acid as Battery Type, it appears as though all the Charge Controller and Inverter settings get changed to some generic AGM settings???? How about a random customer who happens to be running Open-Loop on 15S LiFePO4 batteries??? Are they Forked?
> 
> My patience and trust in Outback is waining. And by association, that will be assigned to EG4 as well….. Cluster Fluke #3.
> 
> I called one customer that has separate BMS metrology to confirm actual battery voltages and all is well and the OpticsRE values don’t really align with real settings.
> 
> Not nice.
> 
> 
> Maverick Brown
> Off-Grid Solar Commander since 2006
> Maverick Solar Enterprises, Inc.
>  • Solar Commander Remote Power
>  • SunFlow Systems Cathodic Protection 
> maverick at mavericksolar.com
> 512-460-9825
> 
>> On Nov 7, 2025, at 10:59 AM, Nick Lucchese via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
>> 
>> Wrenches,
>> 
>> I know some of you don't utilize the FNDC due to it's inability to always track accurately and often conflict with battery manufacturer's means of reporting SOC. I still find it extremely useful and implement along with educating the clients and of course frequent oversight. Oddly though, today I have a handful reporting a false 0% SOC. Seems that most are on sites with Powerflo batteries however quite a few with Blue Ions as well. Anyone else seeing this odd anomaly that just started yesterday? At least 10% of them are showing 0%, 1/3 of those are systems that have been offline for a bit as well.
>> 
>> Additionally, about a month or two ago a 15th device popped up in the advanced menus on the Hub Devices page in Opticsre. It has a ??? in the Type field, Battery in the Name field and 123456 for serial number. I'm not seeing this 15th device on every site but definitely a reasonable amount of them. Some with Hub4's and some with Hub10's.
>> 
>> Everyone else with a fleet of systems in Opticsre seeing these oddities too? Late to head to a Midnite job today and doubt Outback's chat would shed light on it anyway. Trying to ease my conspiratorial mind that Outback is out to get me haha!
>> 
>> Nick
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