[RE-wrenches] Any contacts at Sol-Ark

Tue Jun 10 17:53:56 PDT 2025

I have maybe 10 Sol-Ark sites but haven't installed one in over a year,
mostly because I have switched over to Midnite's AIO.  In general, my
Sol-Ark installs went relatively smoothly other than a couple of years ago
when a Sol-Ark/Fortress eVault Max off-grid site started to behave
erratically - Inverter shutting off or restarting, batteries turning off
when reading more than 85% SOC. Turned out, after 3 weeks of heartache and
almost daily site visits and too many calls to remember to both tech
supports (claiming that the behaviors could not have anything to do with
their product) Fortress revealed that Sol-Ark had done a firmware update
which they were not informed of and that update caused erratic comms which
sent each side into a random apoplectic tizzy. Since then, my tech support
from Sol-Ark has been both very good and poor, depending on who I got
through to. This is a long winded way of saying that like all
manufacturers, Sol-Ark support in my experience has gone through ups and
downs as well as for 6 or 8 months when I would have to wait for inordinate
amounts of time to get through to someone competent.  Hopefully, they can
get back to the level of service I experienced earlier on.

Howie Michaelson

On Tue, Jun 10, 2025 at 8:31 PM Jay via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> I have to say listening to all the issues with lack of tech support and
> real issues and paying for warranty etc.
>
> I have no desire to buy or sell sol ark
>
> Jay
>
> On Jun 10, 2025, at 5:40 PM, Daryl DeJoy via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> 
> I'm an asking SolArk to put a tech support person on this list. Hang
> tight, they will likely reach out to Michael Welch tonight.
>
> Daryl
>
> On Tue, Jun 10, 2025, 7:26 PM Michael Morningstar via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> Hello All,
>> Does anyone have any contacts at Sol-Ark? I have a system that went
>> off-line over a year ago, soon after they changed from PVPRO to MySol-Ark.
>> I've been to the site more times than I can count. At first, they gaslit me
>> and said the problem was my customer's router. I brought in an IT
>> specialist who proved it wasn't. So they said that the dongle got bricked
>> from the change to MySol-Ark, and sent a new dongle, which I swear took a
>> month or two. Dongle didn't solve the issue and they tried blaming
>> the router. So we paid for the IT guy to come out. Again. Next dongle
>> didn't solve the issue. So they sent a new WiFi card. Still won't connect
>> to the internet. But now the Inverter sees the customers WiFi signal which
>> it didn't previously, causing us to run ethernet from the house to the
>> utility building. Phones and computers connected to WiFi out there. But
>> Sol-Ark said no it wasn't their fault. A typical site visit goes like this:
>> Get to site and replace X part. No effect. Call Sol-Ark. Explain in
>> excruciating detail the minutia of all the system intricacies to some
>> low-level. Get bullshit response. Ask to speak to someone who can help.
>> Told that someone will call me back (I explain that I'm out in the field).
>> And only once did someone actually call me back. Like a week later. Many
>> instances like this.
>>
>> I'm trying to arrange to have tech support available at a time when I can
>> bring out our IT guy. I left a message this morning and I have sent Jharen
>> two emails. No response. I could really use some help if someone knows
>> anyone at the company that could see this through.
>>
>> This is only my third Sol-Ark install. The first used 8 12ks and we were
>> unable to commission it due to poor tech support. It was only after
>> reaching out to the founder/CEO that we got someone competent that we
>> realized we had mislabeled 8Ks in the mix. The second install is this one.
>> Currently doing a 60K and then I'm done with them.
>>
>> --
>>
>> Michael Morningstar
>>
>>
>> Morningstar Electric Inc
>>
>> PO Box 1494
>>
>> Mount Shasta, CA 96067
>>
>> 530-921-0560
>>
>> CSLB 1116835
>>
>> mjmorningstar at gmail.com
>>
>>
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