<div dir="ltr"><div><div style="font-family:verdana,sans-serif" class="gmail_default">I have maybe 10 Sol-Ark sites but haven't installed one in over a year, mostly because I have switched over to Midnite's AIO. In general, my Sol-Ark installs went relatively smoothly other than a couple of years ago when a Sol-Ark/Fortress eVault Max off-grid site started to behave erratically - Inverter shutting off or restarting, batteries turning off when reading more than 85% SOC. Turned out, after 3 weeks of heartache and almost daily site visits and too many calls to remember to both tech supports (claiming that the behaviors could not have anything to do with their product) Fortress revealed that Sol-Ark had done a firmware update which they were not informed of and that update caused erratic comms which sent each side into a random apoplectic tizzy. Since then, my tech support from Sol-Ark has been both very good and poor, depending on who I got through to. This is a long winded way of saying that like all manufacturers, Sol-Ark support in my experience has gone through ups and downs as well as for 6 or 8 months when I would have to wait for inordinate amounts of time to get through to someone competent. Hopefully, they can get back to the level of service I experienced earlier on.</div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Howie Michaelson<br></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, Jun 10, 2025 at 8:31 PM Jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">I have to say listening to all the issues with lack of tech support and real issues and paying for warranty etc. </div><div dir="ltr"><br></div><div dir="ltr">I have no desire to buy or sell sol ark </div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr"><br><blockquote type="cite">On Jun 10, 2025, at 5:40 PM, Daryl DeJoy via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="auto">I'm an asking SolArk to put a tech support person on this list. Hang tight, they will likely reach out to Michael Welch tonight. <div dir="auto"><br></div><div dir="auto">Daryl</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jun 10, 2025, 7:26 PM Michael Morningstar via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Hello All,</div><div>Does anyone have any contacts at Sol-Ark? I have a system that went off-line over a year ago, soon after they changed from PVPRO to MySol-Ark. I've been to the site more times than I can count. At first, they gaslit me and said the problem was my customer's router. I brought in an IT specialist who proved it wasn't. So they said that the dongle got bricked from the change to MySol-Ark, and sent a new dongle, which I swear took a month or two. Dongle didn't solve the issue and they tried blaming the router. So we paid for the IT guy to come out. Again. Next dongle didn't solve the issue. So they sent a new WiFi card. Still won't connect to the internet. But now the Inverter sees the customers WiFi signal which it didn't previously, causing us to run ethernet from the house to the utility building. Phones and computers connected to WiFi out there. But Sol-Ark said no it wasn't their fault. A typical site visit goes like this: Get to site and replace X part. No effect. Call Sol-Ark. Explain in excruciating detail the minutia of all the system intricacies to some low-level. Get bullshit response. Ask to speak to someone who can help. Told that someone will call me back (I explain that I'm out in the field). And only once did someone actually call me back. Like a week later. Many instances like this.</div><div><br></div><div>I'm trying to arrange to have tech support available at a time when I can bring out our IT guy. I left a message this morning and I have sent Jharen two emails. No response. I could really use some help if someone knows anyone at the company that could see this through.</div><div><br></div><div>This is only my third Sol-Ark install. The first used 8 12ks and we were unable to commission it due to poor tech support. It was only after reaching out to the founder/CEO that we got someone competent that we realized we had mislabeled 8Ks in the mix. The second install is this one. Currently doing a 60K and then I'm done with them.</div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<p style="margin:0px;font:18px Helvetica;min-height:22px"><span></span></p>
<p style="margin:0px;font:18px Helvetica">Michael Morningstar </p><p style="margin:0px;font:18px Helvetica"><br></p><p style="margin:0px;font:18px Helvetica">Morningstar Electric Inc</p><p style="margin:0px;font:18px Helvetica">PO Box 1494</p><p style="margin:0px;font:18px Helvetica">Mount Shasta, CA 96067</p><p style="margin:0px;font:18px Helvetica">530-921-0560</p><p style="margin:0px;font:18px Helvetica">CSLB 1116835</p><p style="margin:0px;font:18px Helvetica"><a href="mailto:mjmorningstar@gmail.com" rel="noreferrer" target="_blank">mjmorningstar@gmail.com</a></p><p style="margin:0px;font:18px Helvetica"><br></p></div></div></div>
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