[RE-wrenches] Outback woes/Envy
Ray Walters
ray at solarray.com
Sun May 11 11:37:37 PDT 2025
I agree Michael, my call backs and free trips are way up with Li
batteries and AIO. I just don't know what the system is doing or what
to expect from the settings. Dark Start has now become a normal thing.
My blood pressure is off the charts trying to talk to tech support with
one bar of cell service. I have a DC power supply and inverter to
restart the batts. I now own a PC laptop that's sole purpose is
firmware updates.
Guess what? Lead acid almost never needed a trip out to restart. The sun
comes out, and it starts recharging. Lead acid is SELF HEALING. I just
can't get LVD settings that keep Li bats out of dark start territory.
All is fine until its not. Here's some experiences:
1) A Fortress firmware glitch that shut the whole system down when it
reached 100% SOC.
Result: rotten food in both freezers, customer confidence: they sold the
property.
Solution: upgrade Fortress Firmware.
2) Simpliphi and XW system works fine for 5 years, then a low battery
issue during bad weather causes all 4 Simpliphi batteries to fry.
Result: customer is on generator full time for 2 months.
Solution: finally get replacement batteries and replace XW inverter with
Magnum.
3) Homegrid batteries go into dark mode after solar shuts off for a
couple of days. No battery voltage to turn on charge controller again.
Result: 3 trips out to restart batteries, and hang out for hours to make
sure the inverter will reconnect, and stay connected.
Solution: still not sure, I raised the LVD and reconnect voltages, but
the battery's no load draw from the BMS seems to be very significant.
4) Midnite AIO won't connect to phone app, which is the only way to
program it. I turn on the inverter, and it just bricks.
Result: It can't function out of the box without being setup with the
phone app that doesn't always work.
Solution: after 2-1/2 hours on a bad connection with Tech support, we
finally get the inverter to reset and start working properly. I had to
delete and reload the phone app 5 times before it would finally connect
to the inverter. What's going to happen when you come back in 5 years
with a different phone?
I can share more with other companies I've tried including Rubix, and
Blue Planet. The only Li battery I've not had trouble with was LiFe
Blue (thanks Larry), but they're only for 12v systems. I am still
installing lead acid for many of my customers, because we know what to
expect. A lesser evil is better than the unknown that can be much
worse. Retirement can't come too soon.
Ray Walters
Remote Solar
On 5/11/2025 9:47 AM, Michael Morningstar via RE-wrenches wrote:
> I wonder where all this is going? A plethora of Chinese ( I understand
> virtually everything electronic is manufactured there) AIOs and
> batteries, each with their own communication protocols, programing
> parameters, and individual peculiarities. I say this with all modesty
> and humility, that until a few years ago, it was a rare
> troubleshooting situation that I needed guidance from tech support for
> most anything. Now the extent of my prowess has been reduced to:
> "power cycle" it and if that doesn't work call tech support, and then
> be prepared for a frustrating, protracted, and costly in terms of my
> time, experience.
>
> I also wonder if it's sort of a "race to the bottom" (thanks for that
> one Bob-O) as far a quality goes. Discover discontinued it's AES
> battery which I think was the pinnacle, and replaced it with the
> Helios (which I have high hopes for). I'm hoping it's not a clone of
> all the others that are similar and I understand that the AES simply
> couldn't compete.
>
> Just my mind dump sans edit
>
> On Sun, May 11, 2025 at 8:17 AM Jay <jay.peltz at gmail.com> wrote:
>
> Fortress and eg4 both use the same basic LUX made inverters.
> Sol ark is made by DEYE.
>
>
>
>> On May 11, 2025, at 8:04 AM, Michael Morningstar via RE-wrenches
>> <re-wrenches at lists.re-wrenches.org> wrote:
>>
>>
>> How does the Lux, Envy, and Sol-Ark compare to Midnite's AIO? I
>> was all on board the Midnite train but I'm coming to the
>> conclusion that they released it prematurely. Glitchy and Quirky.
>>
>> On Sun, May 11, 2025 at 7:40 AM Jay via RE-wrenches
>> <re-wrenches at lists.re-wrenches.org> wrote:
>>
>> One of the things I like about the LUX is that you can do
>> programming with the built in display.
>> The online monitoring is good as Maverick says.
>>
>> I also think it’s way more accurate as well.
>>
>> The LUX 12kw is a solid unit.
>>
>> Jay
>>
>>
>>> On May 11, 2025, at 7:35 AM, Maverick Brown via RE-wrenches
>>> <re-wrenches at lists.re-wrenches.org> wrote:
>>>
>>> William,
>>>
>>> I have both the ENVY and Radian (and XW at my own home).
>>>
>>> The ENVY online experience is great. It may have replaced
>>> the Sol-Ark online monitoring as my favorite. (I have
>>> installed about 20 Sol-Arks and they also have tons of data
>>> and a great overall online experience).
>>>
>>> The data collected by ENVY is far greater than OpticsRE,
>>> many more parameters are saved. ENVY also has a working
>>> smart phone App that shows more data than the now offline /
>>> defunct OpticsRE app.
>>>
>>> OpticsRE does log enough data to understand that the system
>>> is functioning, but the additional AC data and way the
>>> information is presented gives ENVY far superior results. I
>>> do lean more towards the way OpticsRE allows editing
>>> parameters on the Devices section. That’s likely because I
>>> am more familiar with the terminology. But, The ENVY
>>> Inverter has a built in display / touch screen that allows
>>> you to edit all of the values and make the system work
>>> without any internet / wireless / bluetooth connection. That
>>> is a great fall back. I am used to the MATE3s, but new
>>> customers have a crazy time with learning how it works and
>>> where values are able to be changed. The ENVY App bridges
>>> that gap!
>>>
>>> Now the dream part is that since Outback is now owned by the
>>> same people that also sell the EG4 18kPV (which is also made
>>> by Luxpower just like the ENVY), the best of both worlds
>>> could come about == more data collected and an available and
>>> a solid smart phone app for customers that want such a thing.
>>>
>>> The screenshot of the app is straight forward and the tabs
>>> at the bottom show charts, alarms and settings.
>>> The screenshot for desktop is very detailed and you can
>>> scroll down on the first page and get 3-4 screenfuls of data
>>> for just about anything you want to know.
>>>
>>> Let me know if you have a specific question, I can give you
>>> a comparison.
>>>
>>>
>>> <Screenshot 2025-05-11 at 9.11.09 AM.png>
>>> <IMG_3420.PNG>
>>>
>>> Maverick Brown
>>> Off-Grid Solar Commander since 2006
>>> *Maverick Solar Enterprises, Inc.*
>>> * • Solar Commander Remote Power*
>>> * • SunFlow Systems Cathodic Protection
>>> *maverick at mavericksolar.com
>>> 512-460-9825
>>>
>>>> On May 10, 2025, at 9:58 PM, William Miller via RE-wrenches
>>>> <re-wrenches at lists.re-wrenches.org> wrote:
>>>>
>>>> Bought a VFXR3648 and two FXR3048s recently. They actually
>>>> worked! Miracle.
>>>>
>>>> The client for which I am suggesting an Envy 12 instead of
>>>> new FM100s is really attached to Optics. Now that Optics is
>>>> unreliable it is easier to suggest an alternative.
>>>>
>>>> I’d like to hear about the Envy on-line interface. Is it ok?
>>>>
>>>> William Miller
>>>> Miller Solar.com
>>>> 805-438-5600
>>>> www.millersolar.com <http://www.millersolar.com/>
>>>>
>>>>
>>>> On Sat, May 10, 2025 at 12:23 PM Jay via RE-wrenches
>>>> <re-wrenches at lists.re-wrenches.org> wrote:
>>>>
>>>> As a follow up.
>>>>
>>>> Has anyone purchased a new OB inverter or CC or mate.
>>>> I mean specifically remote new outback company.
>>>>
>>>> Jay
>>>>
>>>>> On May 10, 2025, at 11:19 AM, Todd Cory via
>>>>> RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
>>>>>
>>>>>
>>>>> Well, Outback's Optics RE is down yet again, also the
>>>>> back up site too and also the users forum... which had
>>>>> a massive database of current and past problem solving
>>>>> archives.
>>>>>
>>>>> What a clusterfuck this new company is.
>>>>>
>>>>> Wise wrenches should beware of patronizing this
>>>>> obvious sinking ship.
>>>>>
>>>>> Todd
>>>>>
>>>>>
>>>>> <img-0.png>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Sent from Finest Planet WebMail.
>>>>> <img-0.png>
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>> --
>>
>> Michael Morningstar
>>
>>
>> Morningstar Electric Inc
>>
>> PO Box 1494
>>
>> Mount Shasta, CA 96067
>>
>> 530-921-0560
>>
>> CSLB 1116835
>>
>> mjmorningstar at gmail.com
>>
>>
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>
>
> --
>
> Michael Morningstar
>
>
> Morningstar Electric Inc
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> CSLB 1116835
>
> mjmorningstar at gmail.com
>
>
>
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