[RE-wrenches] SolarEdge Has Gone Too Far

[Matt Partymiller]

I'm not going to defend Solaredge here, there are clearly better ways they could handle account transfers but the rah-rah Enphase conclusion is maddening.

It wasn't that long ago Enphase did something far worse when they dropped their labor warranty and then told basically every m-series customer to pay them distribution prices for new Micros that would function for more than two months or risk spending thousands a year on labor replacing their early junk. Basically Enphase invalidated all their original 25 year warranties and then sold new product with their full margin to effectively captive customers. Meanwhile, as the installer, we were stuck fielding the angry customer phone calls wanting to understand how we misled them into Enphase. I guess Enphase managed to stay in business though....

Matt

Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of Jason Szumlanski via RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Wednesday, February 19, 2025 6:20:01 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: Jason Szumlanski <jason at floridasolardesigngroup.com>
Subject: Re: [RE-wrenches] SolarEdge Has Gone Too Far

Caution: This email originated from outside SES. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I just wrote a scathing blog post, notified my staff not to take on new SolarEdge service clients, and blasted out messages and DMs on social media about this despicable new move by SolarEdge. Imagine being one of the many system owners impacted by solar contractors going out of business, only to find out that the manufacturer of your equipment wants to charge you to have a new willing contractor authorized to monitor and service your system.

By contrast, Enphase owners can have as many contractors monitor their systems as they want, and they can initiate it themselves and for free, 24 hours a day without delay.

Jason Szumlanski
Principal Solar Designer | Florida Solar Design Group
NABCEP Certified Solar Professional (PVIP)
Florida State Certified Solar Contractor CVC56956
Florida Certified Electrical Contractor EC13013208


On Wed, Feb 19, 2025 at 4:22 PM Jason Szumlanski <jason at floridasolardesigngroup.com<mailto:jason at floridasolardesigngroup.com>> wrote:
When I fill out the online form to transfer an existing SolarEdge system to my company for monitoring, the site now takes me to a payment form demanding $99 to transfer the site monitoring.

I have been told that as of 2/17/2025, SolarEdge has a new policy, and now changes for transferring a site to a new installer.

WOW. Nobody wants to touch their hardware around here, and I must be the last one because SolarEdge tech support is literally giving customers my name when they can't find help.

SolarEdge is done. Dead to me. They can find someone else to cover their warranty obligations.

Jason Szumlanski
Florida Solar Desing Group




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20250220/0f3da4fb/attachment.htm>