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<div dir="auto">I'm not going to defend Solaredge here, there are clearly better ways they could handle account transfers but the rah-rah Enphase conclusion is maddening. </div>
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<div dir="auto">It wasn't that long ago Enphase did something far worse when they dropped their labor warranty and then told basically every m-series customer to pay them distribution prices for new Micros that would function for more than two months or risk
spending thousands a year on labor replacing their early junk. Basically Enphase invalidated all their original 25 year warranties and then sold new product with their full margin to effectively captive customers. Meanwhile, as the installer, we were stuck
fielding the angry customer phone calls wanting to understand how we misled them into Enphase. I guess Enphase managed to stay in business though....</div>
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<div dir="auto">Matt</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of Jason Szumlanski via RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Sent:</b> Wednesday, February 19, 2025 6:20:01 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> Jason Szumlanski <jason@floridasolardesigngroup.com><br>
<b>Subject:</b> Re: [RE-wrenches] SolarEdge Has Gone Too Far</font>
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">I just wrote a scathing blog post, notified my staff not to take on new SolarEdge service clients, and blasted out messages and DMs on social media about this despicable new move by
SolarEdge. Imagine being one of the many system owners impacted by solar contractors going out of business, only to find out that the manufacturer of your equipment wants to charge you to have a new willing contractor authorized to monitor and service your
system.</span><br clear="all">
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">By contrast, Enphase owners can have as many contractors monitor their systems as they want, and they can initiate it themselves and for free, 24 hours a day without delay.</span></div>
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Jason Szumlanski
<div><span style="color:rgb(51,51,51); font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif; font-size:13px">Principal Solar Designer | Florida Solar Design Group</span><br style="color:rgb(51,51,51); font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif; font-size:13px">
<span style="color:rgb(51,51,51); font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif; font-size:13px">NABCEP Certified Solar Professional (PVIP)</span><br style="color:rgb(51,51,51); font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif; font-size:13px">
<span style="color:rgb(51,51,51); font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif; font-size:13px">Florida State Certified Solar Contractor CVC56956</span></div>
<div><font color="#333333" face="Roboto, RobotoDraft, Helvetica, Arial, sans-serif">Florida Certified Electrical Contractor EC13013208</font></div>
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<div dir="ltr" class="x_gmail_attr">On Wed, Feb 19, 2025 at 4:22 PM Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com">jason@floridasolardesigngroup.com</a>> wrote:<br>
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">When I fill out the online form to transfer an existing SolarEdge system to my company for monitoring, the site now takes me to a payment form demanding $99 to transfer the site
monitoring. </span><br clear="all">
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">I have been told that as of 2/17/2025, SolarEdge has a new policy, and now changes for transferring a site to a new installer. </span></div>
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">WOW. Nobody wants to touch their hardware around here, and I must be the last one because SolarEdge tech support is literally giving customers my name when they can't find help.</span></div>
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">SolarEdge is done. Dead to me. They can find someone else to cover their warranty obligations.</span></div>
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<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</span></div>
<div><span class="x_gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Desing Group</span></div>
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