[RE-wrenches] SolarEdge Site Transfers to New Contractor

[Jason Szumlanski]

We have started to require site transfers before we do anything, but I have
noticed some requests go missing, and others take days. Sometimes I get an
email that says it was transferred, and sometimes not. I really don't
understand why this is a manual process. I'll be honest - I charge a very
high premium for SolarEdge service as a result. With Enphase I'm in to the
monitoring system with a 5 minute conversation with the owner, or I just
direct them to my how-to video to provide me access. And if I'm on site,
access can be granted by phone with the owner's consent. It's so much
better, especially when I'm running service calls on the fly on the weekend.

Jason Szumlanski
Principal Solar Designer | Florida Solar Design Group
NABCEP Certified Solar Professional (PVIP)
Florida State Certified Solar Contractor CVC56956
Florida Certified Electrical Contractor EC13013208


On Thu, Oct 31, 2024 at 11:01 AM Matt Partymiller via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> We’ve had similar issues.  Support directs us to the admin transfer
> weblink.  That takes 24 hours to process (generally happens overnight).
> Our inside service technician now transfers all sites once the service
> ticket is agreed in advance of rolling a truck.  We’d really been doing
> that anyway since most RMAs are granted remotely – which gets us to one
> truck roll.
>
>
>
> It would be nice if their support line could do this in minutes though.
>
>
>
> Matt
>
>
>
>
>
> Matt Partymiller
>
> General Manager
>
> Solar Energy Solutions, LLC
>
> Lexington | Louisville | Bloomington | Cincinnati | Evansville |
> Indianapolis
>
> 859-312-7456 (Office)
>
> 877-312-7456 (General)
> matt at sesre.com
>
>
>
> Check out our amazing new website and social media updates: www.sesre.com
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>
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> *On
> Behalf Of *Jason Szumlanski via RE-wrenches
> *Sent:* Thursday, October 31, 2024 7:53 AM
> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Cc:* Jason Szumlanski <jason at floridasolardesigngroup.com>
> *Subject:* [RE-wrenches] SolarEdge Site Transfers to New Contractor
>
>
>
> *Caution:* This email originated from outside SES. Do not click links or
> open attachments unless you recognize the sender and know the content is
> safe.
>
>
>
> I don't understand how SolarEdge expects contractors to support their
> products effectively when it takes so long for a site transfer to go
> through. I have picked up so many service clients with SolarEdge issues due
> to companies dropping like flies in Florida. If you get on site and can't
> have the monitoring access transferred instantly, you are flying blind in
> many cases.
>
>
>
> Has anyone found a workaround to their ridiculous web form and manual
> transfer process that involves a human on the other end?
>
>
>
>
> Jason Szumlanski
>
> Florida Solar Design Group
>
>
>
>
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