<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">We have started to require site transfers before we do anything, but I have noticed some requests go missing, and others take days. Sometimes I get an email that says it was transferred, and sometimes not. I really don't understand why this is a manual process. I'll be honest - I charge a very high premium for SolarEdge service as a result. With Enphase I'm in to the monitoring system with a 5 minute conversation with the owner, or I just direct them to my how-to video to provide me access. And if I'm on site, access can be granted by phone with the owner's consent. It's so much better, especially when I'm running service calls on the fly on the weekend.</div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><br>Jason Szumlanski<div><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Principal Solar Designer | Florida Solar Design Group</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">NABCEP Certified Solar Professional (PVIP)</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Florida State Certified Solar Contractor CVC56956</span></div><div><font color="#333333" face="Roboto, RobotoDraft, Helvetica, Arial, sans-serif">Florida Certified Electrical Contractor EC13013208</font></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 31, 2024 at 11:01 AM Matt Partymiller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg1378850678633343213">
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<p class="MsoNormal">We’ve had similar issues. Support directs us to the admin transfer weblink. That takes 24 hours to process (generally happens overnight). Our inside service technician now transfers all sites once the service ticket is agreed in advance
of rolling a truck. We’d really been doing that anyway since most RMAs are granted remotely – which gets us to one truck roll.<u></u><u></u></p>
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<p class="MsoNormal">It would be nice if their support line could do this in minutes though.<u></u><u></u></p>
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<p class="MsoNormal">Matt<u></u><u></u></p>
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<p class="MsoNormal">Matt Partymiller<u></u><u></u></p>
<p class="MsoNormal">General Manager<u></u><u></u></p>
<p class="MsoNormal">Solar Energy Solutions, LLC<u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Merriweather Regular"">Lexington | Louisville | Bloomington | Cincinnati | Evansville | Indianapolis<u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Merriweather Regular";color:black">859-312-7456 (Office)<u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Merriweather Regular";color:black">877-312-7456 (General)<br>
<a href="mailto:matt@sesre.com" target="_blank">matt@sesre.com</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Merriweather Regular"">Check out our amazing new website and social media updates: <a href="http://www.sesre.com/" target="_blank"><span style="color:blue">www.sesre.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><a href="http://www.sesre.com/" target="_blank"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="45" height="45" style="width: 0.4687in; height: 0.4687in;" id="m_1378850678633343213Picture_x0020_1" src="cid:ii_192e40351c09374b61"></span></a><span style="font-family:"Merriweather Regular"">
</span><a href="https://www.facebook.com/SolarEnergySolutionsLLC" target="_blank"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width: 0.5in; height: 0.5in;" id="m_1378850678633343213Picture_x0020_2" src="cid:ii_192e40351c0a18c372"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://www.instagram.com/solarenergysols" target="_blank"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="49" height="48" style="width: 0.5104in; height: 0.5in;" id="m_1378850678633343213Picture_x0020_3" src="cid:ii_192e40351c0afa3b83"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://twitter.com/SolarEnergySols" target="_blank"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width: 0.5in; height: 0.5in;" id="m_1378850678633343213Picture_x0020_4" src="cid:ii_192e40351c0bdbb394"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://www.linkedin.com/company/sesre" target="_blank"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width: 0.5in; height: 0.5in;" id="m_1378850678633343213Picture_x0020_5" src="cid:ii_192e40351c01f3c04f5"></span></a><span style="font-family:"Merriweather Regular""><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>>
<b>On Behalf Of </b>Jason Szumlanski via RE-wrenches<br>
<b>Sent:</b> Thursday, October 31, 2024 7:53 AM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Cc:</b> Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" target="_blank">jason@floridasolardesigngroup.com</a>><br>
<b>Subject:</b> [RE-wrenches] SolarEdge Site Transfers to New Contractor<u></u><u></u></p>
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<b><span style="color:rgb(34,34,34)">Caution:</span></b><span style="color:rgb(34,34,34)"> This email originated from outside SES. Do not click links or open attachments unless you recognize the sender and know the content is safe.
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">I don't understand how SolarEdge expects contractors to support their products effectively when it takes so long for a site transfer to go through. I have picked up so many service clients with SolarEdge
issues due to companies dropping like flies in Florida. If you get on site and can't have the monitoring access transferred instantly, you are flying blind in many cases. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Has anyone found a workaround to their ridiculous web form and manual transfer process that involves a human on the other end?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Jason Szumlanski<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Florida Solar Design Group<u></u><u></u></span></p>
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