[RE-wrenches] Outback, where are you

[William Miller]

Friends:



Like many of you I have a big investment in the use of Outback inverters
and associated equipment.  I have been unable to talk with tech support for
months.



When I call 360-435-6030 I am immediately shunted to voicemail and my
messages go un-replied.



I discovered another tech support number: 360-618-4363.  I called that
number which an automated attendant verified was Outback tech support.  I
was on hold for 1 hour Friday and no one ever picked up.  I was not offered
a chance to leave another useless message.



A web search turns up various websites some listing the Texas address, some
with the Bellingham address.  One website had lots of future links.



I had heard that Outback was purchased by Signature solar.  I called them
Friday and was directed to one Johnathan Gammil.  Johnathon would not take
my call and never called back. I was told to email him but the address I
was given was not valid.  I suspect the person I spoke to misspelled his
name in the email address.  The person I spoke to denied that Signature had
purchased Outback.



A while back I spoke to Zonna Energy and asked about Outback.  I was
assured that Outback was going to remain healthy.  In a call to Zonna today
I was told Outback was purchased by an owner of Signature, not by Signature
itself.  I was told that the purchase of the company did not include the
ETL listings and the listing tests needed to be redone and that is
scheduled for November.



While it may be true that Outback will come back as a valid brand, the
mismanagement and poor communication about the transition does not bode
well.



William



PS:  I also was told Magnum might be acquired and resurrected.



Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985
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