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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">Friends:</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">Like many of you I have a big investment in the use of Outback inverters and associated equipment. I have been unable to talk with tech support for months. </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">When I call 360-435-6030 I am immediately shunted to voicemail and my messages go un-replied.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">I discovered another tech support number: 360-618-4363. I called that number which an automated attendant verified was Outback tech support. I was on hold for 1 hour Friday and no one ever picked up. I was not offered a chance to leave another useless message.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">A web search turns up various websites some listing the Texas address, some with the Bellingham address. One website had lots of future links.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">I had heard that Outback was purchased by Signature solar. I called them Friday and was directed to one Johnathan Gammil. Johnathon would not take my call and never called back. I was told to email him but the address I was given was not valid. I suspect the person I spoke to misspelled his name in the email address. The person I spoke to denied that Signature had purchased Outback.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">A while back I spoke to Zonna Energy and asked about Outback. I was assured that Outback was going to remain healthy. In a call to Zonna today I was told Outback was purchased by an owner of Signature, not by Signature itself. I was told that the purchase of the company did not include the ETL listings and the listing tests needed to be redone and that is scheduled for November.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">While it may be true that Outback will come back as a valid brand, the mismanagement and poor communication about the transition does not bode well.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">William</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif"">PS: I also was told Magnum might be acquired and resurrected.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Miller Solar</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">805-438-5600</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><a href="http://www.millersolar.com/">www.millersolar.com</a></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CA Lic. 773985</span></p><p class="MsoNormal"> </p><p class="MsoNormal"> </p></div></body></html>