[RE-wrenches] discover lithium warranty issues.

[Luke Christy]

I also have had a poor experience with Discover’s warranty. 
I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered  the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery. 

Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the  feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. 


Luke Christy
Renewable energy consultant

NABCEP Certified PV Installation Professional™: 

Solar Gain Services, LLC
PO Box 531
Monte Vista, CO 81144
sgsrenewables at gmail

> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Hi All,
> 
> I have an installer  buddy where i used to live who’s having to try and get a discover lithium warrantied.  
> 
> Its 3 yrs old, 2 years installed.
> 
> The dealer is closed, and the customer doesn’t have the POP. 
> 
> Discover is being very difficult.  
> 
> The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won’t stay on long enough to download the info. 
> 
> Does anyone have a contact who could help my  installer/friend  with this issue?
> 
> thanks
> 
> Jay
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