<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">I also have had a poor experience with Discover’s warranty. <div>I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery. </div><div><br></div><div>Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. </div><div><br></div><div><br id="lineBreakAtBeginningOfMessage"><div>
<meta charset="UTF-8"><div dir="auto" style="text-align: start; text-indent: 0px; overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><div>Luke Christy<br>Renewable energy consultant<br><br>NABCEP Certified PV Installation Professional™: <br><br>Solar Gain Services, LLC<br>PO Box 531<br>Monte Vista, CO 81144<br>sgsrenewables@gmail</div></div>
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<div><br><blockquote type="cite"><div>On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:</div><br class="Apple-interchange-newline"><div><div>Hi All,<br><br>I have an installer buddy where i used to live who’s having to try and get a discover lithium warrantied. <br><br>Its 3 yrs old, 2 years installed.<br><br>The dealer is closed, and the customer doesn’t have the POP. <br><br>Discover is being very difficult. <br><br>The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won’t stay on long enough to download the info. <br><br>Does anyone have a contact who could help my installer/friend with this issue?<br><br>thanks<br><br>Jay<br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here: http://re-wrenches.org<br><br>List Address: RE-wrenches@lists.re-wrenches.org<br><br>Change listserver email address & settings:<br>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br><br>There are two list archives for searching. When one doesn't work, try the other:<br>https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/<br>http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<br><br>List rules & etiquette:<br>http://www.re-wrenches.org/etiquette.htm<br><br>Check out or update participant bios:<br>http://www.members.re-wrenches.org<br><br></div></div></blockquote></div><br></div></body></html>