[RE-wrenches] Outback Tech Support

[drake.chamberlin at redwoodalliance.org]

This is a follow up. There is good news for a change! Outback tech 
support is back and warranties will be honored. I spoke with Anthony 
this morning, who has been with Outback a long time and knows his stuff.

Currently, warranties are being handled through Enersys, and the process 
of warranty replacement may be a bit clunky for a while. This is 
expected to last about 6 months.

All record of past technical support cases have been lost in the 
transition of ownership. They are starting over with the data on support 
cases.

Best,

Drake

_Drake Chamberlin_

_Athens Electric LLC_

_Ohio Electrical Contractor's License 44810_

_NABCEP Certified PV Installation Professional_

---

On 2024-05-24 18:20, Drake Chamberlin via RE-wrenches wrote:

> Hello All,
> 
> With the sale of Outback, their tech support seems to have disappeared. 
> Around the time of the sale, tech support had agreed to send me a new 
> control stack for a Radian. After a long delay, they did send it, but 
> were quick to remind me to return the core.
> 
> When the new control stack was installed, the inverter would not work. 
> The error message was AC Out Voltage Low. I put the old one back in and 
> returned the one they sent. There is no one to talk to, and no one 
> answers email.
> 
> Do you know if the new owners are planning to honor product warranty? 
> Is tech support coming back?
> 
> This is a pretty rough transition. It will likely leave a number of 
> people in the dark.
> 
> Fun Times Indeed!
> 
> Drake
> 
> _Drake Chamberlin_
> 
> _Athens Electric LLC_
> 
> _Ohio Electrical Contractor's License 44810_
> 
> _NABCEP Certified PV Installation Professional_
> 
> --
> 
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