[RE-wrenches] Outback Optics RE and Starlink

[Mac Lewis]

Hi Dan,

We've had very good luck with the Starlink/Mate3s combo with the latest
firmware.  Do other devices drop too?

I think the updated router will fix this.  You can also use that reboot
schedule.  I am curious, what router are you using for dual WAN?






On Fri, Apr 5, 2024 at 1:23 PM William Miller via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Dan:
>
>
>
> There was a period of time when the Mate3 or 3s would lock up pretty
> regularly.  We built a system that could disconnect the Mate from the hub
> via a din rail mount RJ-45 relay.  This link
> <https://millersolar.com/MillerSolar/Portfolio/Commercial/Cal_Trans/Remote/Remote_Control.html>
> may provide some more info.  If you want more details let me know.
>
>
>
> William
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> www.millersolar.com
>
> CA Lic. 773985
>
>
>
>
>
> *From:* RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On
> Behalf Of *Dan Fink via RE-wrenches
> *Sent:* Friday, April 5, 2024 12:07 PM
> *To:* RE-wrenches
> *Cc:* Dan Fink
> *Subject:* [RE-wrenches] Outback Optics RE and Starlink
>
>
>
> Esteemed Wrenches - One of my Optics sites started acting up last summer,
> randomly dropping its connection, and requiring a manual Mate reboot
> (unplug Mate connection to Hub, wait 30 seconds and replug - but a 4-hour
> drive), after which the Mate3S would be back online in under a minute. It
> was set to reboot every 24 hours as per advice from Outback years ago, and
> it all worked fine for years.
>
>
>
> We upgraded the Mate3S firmware last fall, and turned the Mate auto-reboot
> off, no help. Rebooted manually again, set auto reboot to 24 hours again,
> then to 4 hours. No help.
>
>
>
> The site is rural and offgrid, but has Centurylink DSL that has been
> getting slower with more dropouts every month, and everyone in town is
> complaining about it.
>
>
>
> So we installed Starlink for the client, the wired router is right next to
> the Mate. . It's blazing fast, but we are having the same issue of random
> disconnects, requiring manual reboot . The little tab on the Mate3S RJ-45
> cable is wearing out...
>
>
>
> Outback says "This is a known issue with Starlink customers and has
> engineers for both our companies working on a joint solution on how to
> remedy this connectivity issue."
>
>
>
> I'm going to install a load-balancing failback router this weekend, so
> hopefully during the times the Starlink gets too wonky, hopefully it fails
> back to the DSL and the Mate stays connected...
>
>
>
> Has anyone else here dealt with Optics RE and Starlink? Any tips or tricks?
>
>  I have monitoring systems in the field running on Starlink from Magnum,
> Midnite, and Schnieder, and none of them had any trouble with the Starlink
> internet connection. Odd that only Outback is causing problems.
>
>
>
> I appreciate any and all advice!
>
>
>
> Dan Fink
>
> Owner, Buckville Energy Consulting LLC
>
> IREC Certified Instructor for PV and Small Wind Installation
>
> NABCEP Certified PV System Inspector
>
> NABCEP PV Associate
>
> d <dan.fink at greendustrialtraining.com>anbob88 at gmail.com
>
> 970-672-4342
>
>
>
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-- 



Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
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