[RE-wrenches] Outback Optics RE and Starlink

[Dan Fink]

Esteemed Wrenches - One of my Optics sites started acting up last summer,
randomly dropping its connection, and requiring a manual Mate reboot
(unplug Mate connection to Hub, wait 30 seconds and replug - but a 4-hour
drive), after which the Mate3S would be back online in under a minute. It
was set to reboot every 24 hours as per advice from Outback years ago, and
it all worked fine for years.

We upgraded the Mate3S firmware last fall, and turned the Mate auto-reboot
off, no help. Rebooted manually again, set auto reboot to 24 hours again,
then to 4 hours. No help.

The site is rural and offgrid, but has Centurylink DSL that has been
getting slower with more dropouts every month, and everyone in town is
complaining about it.

So we installed Starlink for the client, the wired router is right next to
the Mate. . It's blazing fast, but we are having the same issue of random
disconnects, requiring manual reboot . The little tab on the Mate3S RJ-45
cable is wearing out...

Outback says "This is a known issue with Starlink customers and has
engineers for both our companies working on a joint solution on how to
remedy this connectivity issue."

I'm going to install a load-balancing failback router this weekend, so
hopefully during the times the Starlink gets too wonky, hopefully it fails
back to the DSL and the Mate stays connected...

Has anyone else here dealt with Optics RE and Starlink? Any tips or tricks?
 I have monitoring systems in the field running on Starlink from Magnum,
Midnite, and Schnieder, and none of them had any trouble with the Starlink
internet connection. Odd that only Outback is causing problems.

I appreciate any and all advice!

Dan Fink
Owner, Buckville Energy Consulting LLC
IREC Certified Instructor for PV and Small Wind Installation
NABCEP Certified PV System Inspector
NABCEP PV Associate
d <dan.fink at greendustrialtraining.com>anbob88 at gmail.com
970-672-4342
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