[RE-wrenches] Enohase tech support

[jay]

Hi David.

This one is a standard newer version Envoy S.  

I’ve had this exact same issue of tech “support” numerous times.  I had to go to my neighbors to confirm that the panels were wired correctly, after they had been installed for years.  I’m not making this up.

Seems to really depend on who you get on the phone if they will help you or not which isn’t good. 

Thats why I”m looking for any help to find the right phone number or person who will/can help.

I’m guessing its either the envoy needs to be rebooted or its broken. 

thanks

jay



> On Mar 15, 2024, at 11:49 AM, david quattro <david at quattrosolar.com> wrote:
> 
> wow, your experience is worse than anything I've ever heard of from Enphase tech support. My experience with them is this: they know their old Envoys are garbage (the M-Series are failing left and right now). The executives made the decision that they will no longer manufacture new M-Envoys. I don't know their posture regarding S-Series, I haven't seen those fail yet. So instead of selling you a good brand new M-Envoy, they try to connive you into replacing 100% of your microinverters with IQ-Enphase - you know, because they are such a great, responsible company.
>   Actual options moving forward are to find a used M-Series Envoy that you have tested in-house before you go on your 5 hour drive. I have one I can sell you. Or you deliver the bad news to the customer and tell them the truth - they are flying blind without a functioning Envoy.  Ground mounts aren't that bad since you could teach the customer to walk up and verify PV current on each module with a decent meter.  For me essentially all of my Enphase fleet went onto residential rooftops where regular access is not an option. What kills me about Enphase is that every step of the way over the last 15 years - EVERY single time they changed their inverter architecture, they promised that all the new stuff would be backward compatible with old gear. And every single time, they were full of it.
> 
> On Fri, Mar 15, 2024 at 9:49 AM Jay via RE-wrenches <re-wrenches at lists.re-wrenches.org <mailto:re-wrenches at lists.re-wrenches.org>> wrote:
> Hi all
> 
> Is there anyway to get tech support with remote coms?
> 
> I got a call just the other day from someone with an envoy. It’s stopped communicating to enohase. Enphase says they need the installer who’s now gone. 
> They just won’t help the customer. 
> It’s about a 5 hr round trip for me. Which is nuts as I’ll have to communicate with enohase anyway. 
> 
> And I’ve heard rhis exact issue multiple times from numerous people. Envoy has lights but has stopped communicating. I’ve heard enohase tech say “the panels are wired wrong. “. You mean they magically changed after 10 years?
> 
> Does anyone have a person/number etc of who will help them?
> 
> Thanks
> Jay
> 
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