[RE-wrenches] Adding customer to Optics RE system

[Nick A Lucchese]

Greetings William,

I think the trick is to have the customer wait until they get the invite and not have them create an account ahead of time. However on your end, it does say something about the client being able to add the system if they already have an account. I too have come across this exact headache you’re referring to and seems like it always resolves itself by way of the invitation email the installer initiates.

Hope that helps. I know luck shouldn't need be associated but, good luck! Nick




> On Feb 21, 2024, at 11:12 AM, William Miller via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Friends:
>  
> This is a subject that has frustrated me for a long time.  I have asked Outback Tech support but none of their people do this because they are not customers.
>  
> I will connect anew system to Optics and send the client an invitation.  The customer creates and account and then is directed to a page that shows this:
>  
> <image005.jpg>
>  
> There is only one link to click and it takes you to this:
>  
> <image006.jpg>
> Again, you have only one choice.  The next step prompts to enter a MAC address but that MAC address is already in the system and the system will not let the customer proceed.
>  
> I have dealt with this for years.  Some customers stumble onto the solution but if I look over someone’s shoulder I do not see how to log into an existing system.  Anyone know what I am missing?
>  
> Thanks in advance.
>  
> William
>  
>  
>  
> Miller Solar
> 17395 Oak Road, Atascadero, CA 93422
> 805-438-5600
> www.millersolar.com <http://www.millersolar.com/>
> CA Lic. 773985
>  
>  
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