[RE-wrenches] No payment for Sunpower warranty service vendor credits?

[Jason Szumlanski]

I have only serviced SunPower systems a handful of times over the years,
and it has always been a nightmare. Right now, I am dealing with a failed
AC module that is clearly dead, but they want me to go back there and do
"on-site diagnostics" while I talk to an "expert" in a call center
somewhere. There are no diagnostics to do! With good DC input and no
response from the panel, what else is there? The runaround is mindblowing.

I have no expectation of getting paid by SunPower for this work (assuming
it is under warranty), so it's on the poor homeowner to foot the bill.

Jason Szumlanski
Principal Solar Designer | Florida Solar Design Group
NABCEP Certified Solar Professional (PVIP)
Florida State Certified Solar Contractor CVC56956
Florida Certified Electrical Contractor EC13013208


On Tue, Feb 13, 2024 at 6:37 PM Darryl Thayer via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Advice, please; I was about to purchase a SunPower inverter. Have other
> people been having problems?
> I cannot reach their support line with my questions. As many of you know,
> I am a small contractor. I have noticed a reluctance of solar equipment
> suppliers, both Outback and Sol-Ark, who have recently stopped answering my
> questions. I have sent many email questions to their support line without a
> response.  Two examples: can the Outback Radian do TOU? It can not! yet
> they assured me it could.  I asked for the possibility of a workaround, and
> their response was, to read the manual.
> Can the Sol-Ark do TOU this under my utility rules?  I think it could but
> I can not get them to confirm.  They also will not respond to my questions,
>
> On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> Hi Daniel,
>>
>> after three months of back-and-forth we have finally received a
>> replacement panel from SunPower and getting ready to affect repair. Are you
>> saying we are going to have a hard time getting compensated for our
>> services?
>>
>>
>> *Andrew Koyaanisqatsi*
>> *President*
>> *Solar Energy Solutions, Inc.*
>> *The BRIGHT CHOICE*
>>
>> *Since 1987,** helping you and your Portland neighbors move** towards an
>> environmentally sustainable future.*
>>
>> *503-238-4502www.SolarEnergyOregon.com
>> <http://www.solarenergyoregon.com/>*
>>
>> On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <
>> re-wrenches at lists.re-wrenches.org> wrote:
>>
>> 
>> If you are doing warranty work for Sunpower for non leased systems, you
>> may be like many other solar companies that are not getting vendor service
>> payments for the work you are doing.
>> If this sounds familiar to an experience you have or are having please
>> contact me.  I am trying to aggregate those that are having this experience
>> and see if we can get a larger collective force together and see if we can
>> move them for payments before they are extinct.
>> Thanks
>> Daniel
>>
>> Daniel Tittmann
>> Greenwired
>> www.greenwired.com
>> daniel at greenwired.com
>> 707-206-5088
>>
>>
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