[RE-wrenches] Schneider Tech Support

[William Miller]

What is the magic extension number?

William Miller
Miller Solar.com
805-438-5600
www.millersolar.com


On Tue, Oct 24, 2023 at 11:24 AM Dave Angelini Offgrid Solar via
RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:

> Some of you folks are using really old Phone info.    The number changed
> almost 3 years ago I believe.
>
> 1 833 391 8640  5 am to 8 pm Pacific time
>
> *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ <https://offgridsolar1.com/>  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <offgridsolar at sti.net>
> text 209 813 0060*
>
>
> On 2023-10-24 10:38 am, Dave Angelini Offgrid Solar via RE-wrenches wrote:
>
>  *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ <https://offgridsolar1.com/>  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <offgridsolar at sti.net>
> text 209 813 0060*
>
>
> On 2023-10-23 8:16 pm, Vince McClellan via RE-wrenches wrote:
>
> Hi Michael
> I appreciate the info. I'll give that a try tomorrow. Even though I
> haven't used Schneider equipment much in the last few years, I still have a
> bunch of systems out there with their products.
>
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
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>
>
> On Mon, Oct 23, 2023 at 5:36 PM Michael Morningstar via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Vince,
> You'll want to  register with them and get the "special number". You'll
> also get the grid code password. I tried reaching them two weeks ago and
> last week and couldn't get through. Kinda bummed as Schneider has been my
> go to for several years.
>
> On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Hello
> Have any of you been in contact with tech support at Schneider? I haven't
> worked with their equipment in several years. I'm working on repairing
> another contractor's system, and when I tried to call tech support in the
> middle of the day, no one answered the call. I remember several years ago
> there was a special number to press once you were in the Schneider tech
> support answering system, but if you followed the prompts you wouldn't
> actually get to tech support.
>
> Thanks in advance to anyone who can help,
>
> Vince McClellan
>
> Energy Design
>
> NABCEP PV Installation Professional
>
> p. (541) 485-8122  f. (541) 338-8202
>
> If you have received this email and are not the intended recipient, please
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>
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> --
>
>
>
> Michael Morningstar
>
>
>
> Morningstar Electric
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> mjmorningstar at gmail.com
>
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