[RE-wrenches] Schneider Tech Support

[Kevin Pegg]

I’ve not been able to get through to tech support via phone for some time now. Try emailing Rhodes rhodes.carter at se.com<mailto:rhodes.carter at se.com>. Once he is engaged on an issue the support is quite good and is very knowledgeable about the product.

Kevin

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Vince McClellan via RE-wrenches
Sent: Monday, October 23, 2023 5:28 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: Vince McClellan <vince at solarenergydesign.com>
Subject: [RE-wrenches] Schneider Tech Support

Hello
Have any of you been in contact with tech support at Schneider? I haven't worked with their equipment in several years. I'm working on repairing another contractor's system, and when I tried to call tech support in the middle of the day, no one answered the call. I remember several years ago there was a special number to press once you were in the Schneider tech support answering system, but if you followed the prompts you wouldn't actually get to tech support.

Thanks in advance to anyone who can help,


Vince McClellan

Energy Design

NABCEP PV Installation Professional

p. (541) 485-8122  f. (541) 338-8202


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