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<p class="MsoNormal">I’ve not been able to get through to tech support via phone for some time now. Try emailing Rhodes
<a href="mailto:rhodes.carter@se.com">rhodes.carter@se.com</a>. Once he is engaged on an issue the support is quite good and is very knowledgeable about the product.
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<p class="MsoNormal">Kevin<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Vince McClellan via RE-wrenches<br>
<b>Sent:</b> Monday, October 23, 2023 5:28 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> Vince McClellan <vince@solarenergydesign.com><br>
<b>Subject:</b> [RE-wrenches] Schneider Tech Support<o:p></o:p></p>
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<p class="MsoNormal">Hello<o:p></o:p></p>
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<p class="MsoNormal">Have any of you been in contact with tech support at Schneider? I haven't worked with their equipment in several years. I'm working on repairing another contractor's system, and when I tried to call tech support in the middle of the day,
no one answered the call. I remember several years ago there was a special number to press once you were in the Schneider tech support answering system, but if you followed the prompts you wouldn't actually get to tech support. <o:p></o:p></p>
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<p class="MsoNormal">Thanks in advance to anyone who can help, <o:p></o:p></p>
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<p style="margin:0in"><span style="font-family:"Georgia",serif;color:#500050">Vince McClellan</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Georgia",serif;color:#500050">Energy Design</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Georgia",serif;color:#500050">NABCEP PV Installation Professional</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Georgia",serif;color:#500050">p. </span>
<span style="font-family:"Georgia",serif;color:#1155CC">(541) 485-8122</span><span style="font-family:"Georgia",serif;color:#500050"> f.
</span><span style="font-family:"Georgia",serif;color:#1155CC">(541) 338-8202</span><o:p></o:p></p>
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<p style="margin:0in"><span style="font-family:"Arial",sans-serif;color:#500050">If you have received this email and are not the intended recipient, please delete this email. Copying or using any part, content, or attachment of this email is strictly prohibited.
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