[RE-wrenches] SolarEdge warranty; you're on your own for comms devices if they send a new style HD to replace an older inverter

[Jason Szumlanski]

I have stopped processing warranty claims for SolarEdge. It's a nightmare.
Fortunately, I never sold the brand so it's all other contractors' repair
work for me.

The last one I swapped under warranty died a few days later. Thanks for the
heads up on the issue you mentioned about them sending new inverters
instead of drop-in replacements. Just another reason not to take on these
quagmires.

Jason Szumlanski
Principal Solar Designer | Florida Solar Design Group
NABCEP Certified Solar Professional (PVIP)
Florida State Certified Solar Contractor CVC56956


On Fri, Aug 18, 2023 at 3:39 PM Scot Arey via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> This week we got an HD style inverter as a warranty replacement for an
> older style SE inverter.
>
> OK, but normally when SE does this it sends a new HD-compatible Gateway
> device or cellular kit. Not this time and we were told that the device is
> no longer under warranty. It took far too long to explain that me as the
> installer should not have to buy a new Zigbee gateway because YOUR inverter
> failed. We’ve already had to rearrange conduit for the new inverter.
>
> Just another moment of angst with SolarEdge and wanted others to be aware
> as you start getting HD style inverters for your original SolarEdge RMAs.
>
>
>
>
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