[RE-wrenches] SMA Tech Support

[frenergy]

Adam,

             Have you registered and been working through their new and 
"improved" Online Service Center?  I just needed a replacement inverter 
for a 1001 code and it was pretty clunky going through the OSC:

https://my.sma-service.com/s/?language=en_US

I'm hoping it gets better but it took awhile.  Not like the good ol' 
days of calling, telling them the code, providing some measurements and 
tests and having an inverter sent within a day or two.

             There's no way I'm knocking SMA, they've been really good 
for us, this is probably just a bump in the road.

Bill

Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.(shipping)
5575 Genesee Rd. (USPS, UPS)
Taylorsville, CA 95983
530.284.1925 Office/ 530.258.1641 Cell
CA Lic 874049
Solar powered since 1982

On 7/24/2023 7:18 AM, AE Solar via RE-wrenches wrote:
> Hey all,
> After the typical 1 hour wait to get up to Level 2 for SMA tech 
> support, the tech mentioned there might be some option where you get 
> registered (or possibly pay) to bypass Level 1? Or somehow get more 
> streamlined service? He didn't know how or where to access that 
> service. Has anyone heard of this and/or utilized it? Forever 
> frustrated with their wait times. Thanks for any feedback.
> Adam
>
>
> Adam Katzman (he/him)
> Autonomous Energies | Owner/Operator
> www.AutonomousEnergies.com <http://www.autonomousenergies.com>
> (518) 567-1468
>
>
>
> _______________________________________________
> List sponsored by Redwood Alliance
>
> Pay optional member dues here:http://re-wrenches.org
>
> List Address:RE-wrenches at lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> There are two list archives for searching. When one doesn't work, try the other:
> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>
> List rules & etiquette:
> http://www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> http://www.members.re-wrenches.org
>
-- 


-- 
This email has been checked for viruses by Avast antivirus software.
www.avast.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20230724/5ef7e62f/attachment.htm>