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    <p>Adam,</p>
    <p>            Have you registered and been working through their
      new and "improved" Online Service Center?  I just needed a
      replacement inverter for a 1001 code and it was pretty clunky
      going through the OSC:</p>
    <p><a class="moz-txt-link-freetext" href="https://my.sma-service.com/s/?language=en_US">https://my.sma-service.com/s/?language=en_US</a></p>
    <p>I'm hoping it gets better but it took awhile.  Not like the good
      ol' days of calling, telling them the code, providing some
      measurements and tests and having an inverter sent within a day or
      two.</p>
    <p>            There's no way I'm knocking SMA, they've been really
      good for us, this is probably just a bump in the road.<br>
    </p>
    <p>Bill</p>
    <pre class="moz-signature" cols="72">Feather River Solar Electric            
Bill Battagin, Owner
4291 Nelson St.(shipping) 
5575 Genesee Rd. (USPS, UPS)
Taylorsville, CA 95983
530.284.1925 Office/ 530.258.1641 Cell
CA Lic 874049
Solar powered since 1982</pre>
    <p></p>
    <div class="moz-cite-prefix">On 7/24/2023 7:18 AM, AE Solar via
      RE-wrenches wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:CAHA29TSnF5SNytsQQoUrD0oyk1vF2+t=ZGCuBncL2AP+QZ52Gw@mail.gmail.com">
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        <div>Hey all,</div>
        <div>After the typical 1 hour wait to get up to Level 2 for SMA
          tech support, the tech mentioned there might be some option
          where you get registered (or possibly pay) to bypass Level 1?
          Or somehow get more streamlined service? He didn't know how or
          where to access that service. Has anyone heard of this and/or
          utilized it? Forever frustrated with their wait times. Thanks
          for any feedback.</div>
        <div>Adam</div>
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                        <div>Adam Katzman (he/him)<br>
                          Autonomous Energies | Owner/Operator</div>
                        <div dir="ltr"><a
                            href="http://www.autonomousenergies.com"
                            target="_blank" moz-do-not-send="true">www.AutonomousEnergies.com</a><br>
                          (518) 567-1468<br>
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</pre>
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    <pre class="moz-signature" cols="72">-- 
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