<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<p>Adam,</p>
<p> Have you registered and been working through their
new and "improved" Online Service Center? I just needed a
replacement inverter for a 1001 code and it was pretty clunky
going through the OSC:</p>
<p><a class="moz-txt-link-freetext" href="https://my.sma-service.com/s/?language=en_US">https://my.sma-service.com/s/?language=en_US</a></p>
<p>I'm hoping it gets better but it took awhile. Not like the good
ol' days of calling, telling them the code, providing some
measurements and tests and having an inverter sent within a day or
two.</p>
<p> There's no way I'm knocking SMA, they've been really
good for us, this is probably just a bump in the road.<br>
</p>
<p>Bill</p>
<pre class="moz-signature" cols="72">Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.(shipping)
5575 Genesee Rd. (USPS, UPS)
Taylorsville, CA 95983
530.284.1925 Office/ 530.258.1641 Cell
CA Lic 874049
Solar powered since 1982</pre>
<p></p>
<div class="moz-cite-prefix">On 7/24/2023 7:18 AM, AE Solar via
RE-wrenches wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAHA29TSnF5SNytsQQoUrD0oyk1vF2+t=ZGCuBncL2AP+QZ52Gw@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div>Hey all,</div>
<div>After the typical 1 hour wait to get up to Level 2 for SMA
tech support, the tech mentioned there might be some option
where you get registered (or possibly pay) to bypass Level 1?
Or somehow get more streamlined service? He didn't know how or
where to access that service. Has anyone heard of this and/or
utilized it? Forever frustrated with their wait times. Thanks
for any feedback.</div>
<div>Adam</div>
<div><br>
</div>
<div><br clear="all">
<div>
<div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>Adam Katzman (he/him)<br>
Autonomous Energies | Owner/Operator</div>
<div dir="ltr"><a
href="http://www.autonomousenergies.com"
target="_blank" moz-do-not-send="true">www.AutonomousEnergies.com</a><br>
(518) 567-1468<br>
</div>
</div>
<div dir="ltr"><br>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
List sponsored by Redwood Alliance
Pay optional member dues here: <a class="moz-txt-link-freetext" href="http://re-wrenches.org">http://re-wrenches.org</a>
List Address: <a class="moz-txt-link-abbreviated" href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a>
Change listserver email address & settings:
<a class="moz-txt-link-freetext" href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a>
There are two list archives for searching. When one doesn't work, try the other:
<a class="moz-txt-link-freetext" href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a>
<a class="moz-txt-link-freetext" href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a>
List rules & etiquette:
<a class="moz-txt-link-freetext" href="http://www.re-wrenches.org/etiquette.htm">http://www.re-wrenches.org/etiquette.htm</a>
Check out or update participant bios:
<a class="moz-txt-link-freetext" href="http://www.members.re-wrenches.org">http://www.members.re-wrenches.org</a>
</pre>
</blockquote>
<pre class="moz-signature" cols="72">--
</pre>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br /><table style="border-top: 1px solid #D3D4DE;"><tr><td style="width: 55px; padding-top: 13px;"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px;"/></a></td><td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">Virus-free.<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank" style="color: #4453ea;">www.avast.com</a></td></tr></table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a></div></body>
</html>