[RE-wrenches] LG Chem RESU warranty

[Vic Guillot]

I agree with Scot. This has been a total nightmare for our company. We are
still trying to get all of our customers back where they should be. It has
taken well over a year and we're not done yet. The original crew at LG Chem
was able to pass off the entire Recall job to a group of newbies who had no
idea what they were getting into or how to effectively run the Recall. I
could go on for hours...They are presently trying, but the current crew
haven't been there long enough to know what we have been dealing with. We
made the decision to never sell another LG Chem product based on how they
have treated the installer base. We just want to end the nightmare...
Vic Guillot


On Mon, Nov 14, 2022, 7:03 AM Scot Arey via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Quite honestly this has been a complete nightmare but progress has been
> made.
>
>
>
> We have 7 or so batteries under recall and 3 that needed warranty support.
> We waited for….nine months…until the first replacements and that was only
> because our office manager was a woman on a mission and incessantly calling
> and emailing.
>
>
>
> LG seems to have improved its position and has replaced in a more timely
> way some of the failed batteries.
>
>
>
> I’m hoping the LG Prime 16 is a better battery than the LG Resu10. Seems
> so and I like the high discharge capability that really pairs well with a
> SE11400 Energy Hub inverter. We’ve had one warranty of a Prime 16.
>
>
>
> Feel free to contact me offline to makew sure you have the right numbers
> and POCs. There have been some personnel changes made and I assume that was
> to make improvements.
>
>
>
>
>
>
>
>
>
>
>
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> *On
> Behalf Of *Kirk Herander via RE-wrenches
> *Sent:* Monday, November 14, 2022 8:31 AM
> *To:* re-wrenches at lists.re-wrenches.org
> *Cc:* Kirk Herander <kirkh at vermont.solar>
> *Subject:* [RE-wrenches] LG Chem RESU warranty
>
>
>
> All,
>
> Have any of you waiting for repair / replacement of these battery packs
> had any success in the last year?
>
> I have -3- deemed defective units. One was sent back, over a year ago,
> still no word from LG on replacement status.
>
> The other -2- have been awaiting return boxes for over 6 - 9 months.
>
>
>
> My many requests for status have gone without reply from LG - I have been
> using the latest contact info to my knowledge.
>
> Any thoughts / experiences on this nightmare subject?
>
>
>
> FYI - none of my failed units were on their recall lists!!!
>
>
>
> --
>
> *Kirk Herander / **kirkh at vermont.solar <kirkh at vermont.solar>*
>
> *Owner|Principal, VT Solar, LLC*
>
> *Celebrating our 31st Anniversary 1991-2022!!*
>
> *www.vermont.solar*
> <https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0>
>
> dba Vermont Solar Engineering
>
> 802.863.1202
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