[RE-wrenches] LG Chem RESU warranty

[scot.arey at solarcentex.com]

Quite honestly this has been a complete nightmare but progress has been made.

 

We have 7 or so batteries under recall and 3 that needed warranty support. We waited for….nine months…until the first replacements and that was only because our office manager was a woman on a mission and incessantly calling and emailing. 

 

LG seems to have improved its position and has replaced in a more timely way some of the failed batteries.

 

I’m hoping the LG Prime 16 is a better battery than the LG Resu10. Seems so and I like the high discharge capability that really pairs well with a SE11400 Energy Hub inverter. We’ve had one warranty of a Prime 16.

 

Feel free to contact me offline to makew sure you have the right numbers and POCs. There have been some personnel changes made and I assume that was to make improvements.

 

 



 

 

 

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Kirk Herander via RE-wrenches
Sent: Monday, November 14, 2022 8:31 AM
To: re-wrenches at lists.re-wrenches.org
Cc: Kirk Herander <kirkh at vermont.solar>
Subject: [RE-wrenches] LG Chem RESU warranty

 

All,

Have any of you waiting for repair / replacement of these battery packs had any success in the last year?

I have -3- deemed defective units. One was sent back, over a year ago, still no word from LG on replacement status.

The other -2- have been awaiting return boxes for over 6 - 9 months.

 

My many requests for status have gone without reply from LG - I have been using the latest contact info to my knowledge.

Any thoughts / experiences on this nightmare subject?

 

FYI - none of my failed units were on their recall lists!!!


 

-- 

Kirk Herander / kirkh at vermont.solar <mailto:kirkh at vermont.solar> 

Owner|Principal, VT Solar, LLC

Celebrating our 31st Anniversary 1991-2022!!

 <https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0> www.vermont.solar

dba Vermont Solar Engineering

802.863.1202

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20221114/7a9a951e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 136365 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20221114/7a9a951e/attachment.png>