[RE-wrenches] FXR , Mate 3, AGS and Must Run

[Roland - RES]

Oh,

The replacement Mate 3 with the older firmware, didn't have the power line emblem on the main screen. Although it was the one that put the CC into GT mode. I didn't leave this plugged in, I was just confirming the mate worked before taking it out to a job. 

> Sent from a IPhone, with touch screen keys on the fly. Please excuse shortcuts and typos. 
> 
Roland Shackelford
NABCEP CERTIFIED PV INSTALLER
Vice President 
Renewable Energy Services (RES), Inc. 
Mobile:  808-938-9239
www.renewablenergy.com

> On Feb 13, 2017, at 6:50 AM, Lones Tuss <ltuss at outbackpower.com> wrote:
> 
> You said one status screen differed from the other. Just a shot of the home screen on  3.15.3
>  
> Lones Tuss
> Applications Engineer
> OutBack Power Technologies
> 17825 59th Ave NE, Suite B, Arlington, WA 98223
> 360.618.4383 Office | 425.213.8794 Cell
> www.outbackpower.com
>  
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Ray
> Sent: Sunday, February 12, 2017 12:29 PM
> To: RE-wrenches
> Subject: Re: [RE-wrenches] FXR , Mate 3, AGS and Must Run
>  
> I agree, software and firmware issues are becoming my #1 call back issue.  Off grid, this is totally unacceptable. I'm not using either company you mentioned for off grid systems at this time because of reliability issues. I've had decent luck with Magnum, and find their control system easier for customers to navigate.
> 
> Some of this becomes our design responsibility, too.  I generally avoid auto start in the first place, and prefer customers that take an active role in the system operation.  A SOC meter with a remote start switch next to it, operated by a competent human is going to be much more effective than any auto start setup.  
> 
> R. Ray Walters
> Chief Technical Officer, RemoteSolar.com
> BS Mech Engineering, 1988
> Former NABCEP Certified, 2004-2016
> Licensed Master ELectrician, Colorado
> 303 505-8760
>  
> On 2/12/17 11:12 AM, Lou Russo wrote:
> Aloha Wrenches,
>  
> I have steered clear of the Mate 3 for as long as possible, I have burned through my stash of FXs and now have been installing the FXRs and using the Mate 3. I typically utilize AGS for my clients in a 2 - wire start with a Diesel Genset setup. On 2 recently installed systems, one a FP2 and the other a FP1, the clients require "Must Run" to function. Of course it does not work. I can get it to work if I set the time for a few minutes later, but not for the next day. I have not used this feature ever in the past but since it is in the manual I wrongly assumed it would work. I am running firmware version 3.015 on both Mates. Tech support just wants me to do a factory reset and reprogram. That did not work. 
>  
> Anybody else having issues getting this feature to work?
>  
> On a related note, software problems are becoming a systemics issue in our industry. Being recently burned by Schneider because of a software issue (to the point of breaking an appliance), now this, and endless other little bugs from almost every manufacturer my frustration level with software in the off-grid world is at a all time high. Given the importance of supplying power I firmly believe our manufactures can not and should not take the same approach to software as Silicon Valley does. "Fail early and often" may work for  Facebook, Google and Uber but it has no place in our industry. Keep it simple and fight the urge to engage in feature creep. PLEASE.
>  
> 
> Aloha,
>  
> Lou Russo
> lou at spreesolarsystems.com
> 440 345 6762
> Spree Solar Systems LLC 
> CT-34322
>  
> 
> 
> 
> _______________________________________________
> List sponsored by Redwood Alliance
>  
> List Address: RE-wrenches at lists.re-wrenches.org
>  
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>  
> List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>  
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>  
> Check out or update participant bios:
> www.members.re-wrenches.org
>  
> 
> 
> -- 
> _______________________________________________
> List sponsored by Redwood Alliance
> 
> List Address: RE-wrenches at lists.re-wrenches.org
> 
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
> 
> List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
> 
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
> 
> Check out or update participant bios:
> www.members.re-wrenches.org
> 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20170213/123e82bf/attachment-0002.html>