<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Oh,</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">The replacement Mate 3 with the older firmware, didn't have the power line emblem on the main screen. Although it was the one that put the CC into GT mode. I didn't leave this plugged in, I was just confirming the mate worked before taking it out to a job. <br><br><blockquote type="cite"><span style="background-color: rgba(255, 255, 255, 0);">Sent from a IPhone, with touch screen keys on the fly. Please excuse shortcuts and typos. </span></blockquote><blockquote type="cite"><span style="background-color: rgba(255, 255, 255, 0);"><br></span></blockquote><span style="border-collapse: collapse; background-color: rgba(255, 255, 255, 0);">Roland Shackelford<br></span><div><span style="background-color: rgba(255, 255, 255, 0);">NABCEP CERTIFIED PV INSTALLER</span></div><div><span style="background-color: rgba(255, 255, 255, 0);">Vice President </span></div><div><span style="border-collapse: collapse; background-color: rgba(255, 255, 255, 0);"><div>Renewable Energy Services (RES), Inc. </div><div>Mobile: <u><a href="http://808-938-9239/" target="_blank">808-938-9239</a></u></div><div><a href="http://www.renewablenergy.com/" target="_blank">www.renewablenergy.com</a></div></span></div></div><div><br>On Feb 13, 2017, at 6:50 AM, Lones Tuss <<a href="mailto:ltuss@outbackpower.com">ltuss@outbackpower.com</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You said one status screen differed from the other. Just a shot of the home screen on 3.15.3<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333333">Lones Tuss<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333333">Applications Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333333">OutBack Power Technologies<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Comic Sans MS";color:#333333">17825 59<sup>th</sup> Ave NE, Suite B, Arlington, WA 98223</span><span style="font-size:11.0pt;font-family:"Comic Sans MS""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333333">360.618.4383 Office | 425.213.8794 Cell</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.outbackpower.com/"><span style="color:blue">www.outbackpower.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> RE-wrenches [<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]
<b>On Behalf Of </b>Ray<br>
<b>Sent:</b> Sunday, February 12, 2017 12:29 PM<br>
<b>To:</b> RE-wrenches<br>
<b>Subject:</b> Re: [RE-wrenches] FXR , Mate 3, AGS and Must Run<o:p></o:p></span></p>
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<p>I agree, software and firmware issues are becoming my #1 call back issue. Off grid, this is totally unacceptable. I'm not using either company you mentioned for off grid systems at this time because of reliability issues. I've had decent luck with Magnum,
and find their control system easier for customers to navigate.<o:p></o:p></p>
<p>Some of this becomes our design responsibility, too. I generally avoid auto start in the first place, and prefer customers that take an active role in the system operation. A SOC meter with a remote start switch next to it, operated by a competent human
is going to be much more effective than any auto start setup. <o:p></o:p></p>
<pre>R. Ray Walters<o:p></o:p></pre>
<pre>Chief Technical Officer, <a href="http://RemoteSolar.com">RemoteSolar.com</a><o:p></o:p></pre>
<pre>BS Mech Engineering, 1988<o:p></o:p></pre>
<pre>Former NABCEP Certified, 2004-2016<o:p></o:p></pre>
<pre>Licensed Master ELectrician, Colorado<o:p></o:p></pre>
<pre>303 505-8760<o:p></o:p></pre>
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<p class="MsoNormal">On 2/12/17 11:12 AM, Lou Russo wrote:<o:p></o:p></p>
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<p class="MsoNormal">Aloha Wrenches, <o:p></o:p></p>
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<p class="MsoNormal">I have steered clear of the Mate 3 for as long as possible, I have burned through my stash of FXs and now have been installing the FXRs and using the Mate 3. I typically utilize AGS for my clients in a 2 - wire start with a Diesel Genset
setup. On 2 recently installed systems, one a FP2 and the other a FP1, the clients require "Must Run" to function. Of course it does not work. I can get it to work if I set the time for a few minutes later, but not for the next day. I have not used this feature
ever in the past but since it is in the manual I wrongly assumed it would work. I am running firmware version 3.015 on both Mates. Tech support just wants me to do a factory reset and reprogram. That did not work. <o:p></o:p></p>
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<p class="MsoNormal">Anybody else having issues getting this feature to work?<o:p></o:p></p>
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<p class="MsoNormal">On a related note, software problems are becoming a systemics issue in our industry. Being recently burned by Schneider because of a software issue (to the point of breaking an appliance), now this, and endless other little bugs from almost
every manufacturer my frustration level with software in the off-grid world is at a all time high. Given the importance of supplying power I firmly believe our manufactures can not and should not take the same approach to software as Silicon Valley does. "Fail
early and often" may work for Facebook, Google and Uber but it has no place in our industry. Keep it simple and fight the urge to engage in feature creep. PLEASE.<o:p></o:p></p>
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<p class="MsoNormal">Aloha, <o:p></o:p></p>
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<p class="MsoNormal">Lou Russo<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:lou@spreesolarsystems.com" target="_blank">lou@spreesolarsystems.com</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="tel:%28440%29%20345-6762" target="_blank">440 345 6762</a><o:p></o:p></p>
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<p class="MsoNormal">Spree Solar Systems LLC <o:p></o:p></p>
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<p class="MsoNormal">CT-34322<o:p></o:p></p>
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