[RE-wrenches] Outback Programming Update
Jay
jay.peltz at gmail.com
Thu Nov 17 12:03:43 PST 2016
Hi William and others who have had this kind of issue,
Is it yet confirmed if all of these systems are connected via OPticsRE ?
Thx
Jay
Sent from my iPhone
> On Nov 17, 2016, at 11:44 AM, Brian Teitelbaum <bteitelbaum at aeesolar.com> wrote:
>
> William,
>
> This is a learning experience for all of us. I for one really appreciate you posting the information here.
>
> Brian
> AEE Solar
>
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of William Miller
> Sent: Thursday, November 17, 2016 11:11 AM
> To: RE-wrenches
> Subject: [RE-wrenches] Outback Programming Update
>
> Friends:
>
> Here is what I have learned so far:
>
> 1. Not everyone at Outback was aware that we had almost certainly eliminated user meddling as a possible cause. I assured them again that the equipment is behind a locked door. Because they did not know this they were not aware that the system apparently reprogrammed itself. They now know this. I apologize for insinuating Outback was not taking this seriously, they just did not communicate internally.
>
> 2. Everyone I have spoken with at Outback is concerned and acting in a positive, professional manner to get this sorted out.
>
> 3. I can't say anything for certain regarding the cause. The net result is that the inverter programming was scrambled, but I won't hazard a guess as to how this happened.
>
> In case anyone misunderstands, I am a fan of the Outback equipment line and of the people that work at Outback. I just have concerns about the software. As equipment becomes more software intensive and more connected, even the best hardware can be rendered inoperative by software problems.
>
> Several of you have contacted me off-line asking to be kept updated. I will continue to do so. It is most efficient for me to do so on-line. If the information is not of interest to most of you I can easily take this off-line. I trust Michael can give me guidance on that point.
>
> William
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