[RE-wrenches] Outback Programming Update

Jay jay.peltz at gmail.com
Thu Nov 17 12:03:43 PST 2016


Hi William and others who have had this kind of issue,

Is it yet confirmed if all of these systems are connected via OPticsRE ?  

Thx
Jay


Sent from my iPhone

> On Nov 17, 2016, at 11:44 AM, Brian Teitelbaum <bteitelbaum at aeesolar.com> wrote:
> 
> William,
>  
> This is a learning experience for all of us. I for one really appreciate you posting the information here.
>  
> Brian
> AEE Solar
>  
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of William Miller
> Sent: Thursday, November 17, 2016 11:11 AM
> To: RE-wrenches
> Subject: [RE-wrenches] Outback Programming Update
>  
> Friends:
>  
> Here is what I have learned so far:
>  
> 1. Not everyone at Outback was aware that we had almost certainly eliminated user meddling as a possible cause.  I assured them again that the equipment is behind a locked door.  Because they did not know this they were not aware that the system apparently reprogrammed itself.  They now know this.  I apologize for insinuating Outback was not taking this seriously, they just did not communicate internally.
>  
> 2. Everyone I have spoken with at Outback is concerned and acting in a positive, professional manner to get this sorted out.
>  
> 3. I can't say anything for certain regarding the cause.  The net result is that the inverter programming was scrambled, but I won't hazard a guess as to how this happened.
>  
> In case anyone misunderstands, I am a fan of the Outback equipment line and of the people that work at Outback.  I just have concerns about the software.  As equipment becomes more software intensive and more connected,  even the best hardware can be rendered inoperative by software problems.
>  
> Several of you have contacted me off-line asking to be kept updated.  I will continue to do so.  It is most efficient for me to do so on-line.  If the information is not of interest to most of you I can easily take this off-line.  I trust Michael can give me guidance on that point.
>  
> William
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