[RE-wrenches] Outback Programming Update

[Howie Michaelson]

Agreed.

Howie Michaelson
NABCEP Certified Solar PV Installer™

Sun Catcher
Renewable Energy Systems Sales and Service
VT Solar Electric Incentive Partner
802-272-0004

On Nov 17, 2016 2:45 PM, "Brian Teitelbaum" <bteitelbaum at aeesolar.com>
wrote:

> William,
>
>
>
> This is a learning experience for all of us. I for one really appreciate
> you posting the information here.
>
>
>
> Brian
>
> AEE Solar
>
>
>
> *From:* RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On
> Behalf Of *William Miller
> *Sent:* Thursday, November 17, 2016 11:11 AM
> *To:* RE-wrenches
> *Subject:* [RE-wrenches] Outback Programming Update
>
>
>
> Friends:
>
>
>
> Here is what I have learned so far:
>
>
>
> 1. Not everyone at Outback was aware that we had almost certainly
> eliminated user meddling as a possible cause.  I assured them again that
> the equipment is behind a locked door.  Because they did not know this they
> were not aware that the system apparently reprogrammed itself.  They now
> know this.  I apologize for insinuating Outback was not taking this
> seriously, they just did not communicate internally.
>
>
>
> 2. Everyone I have spoken with at Outback is concerned and acting in a
> positive, professional manner to get this sorted out.
>
>
>
> 3. I can't say anything for certain regarding the cause.  The net result
> is that the inverter programming was scrambled, but I won't hazard a guess
> as to how this happened.
>
>
>
> In case anyone misunderstands, I am a fan of the Outback equipment line
> and of the people that work at Outback.  I just have concerns about the
> software.  As equipment becomes more software intensive and more connected,
>  even the best hardware can be rendered inoperative by software problems.
>
>
>
> Several of you have contacted me off-line asking to be kept updated.  I
> will continue to do so.  It is most efficient for me to do so on-line.  If
> the information is not of interest to most of you I can easily take this
> off-line.  I trust Michael can give me guidance on that point.
>
>
>
> William
>
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