[RE-wrenches] Sanyo HIT panel warranty

Solar Energy Solutions solarenergysolutions at yahoo.com
Tue Aug 23 15:02:42 PDT 2016


Hidenori Oishi

*************************************

 Panasonic HIT Customer Service
 TEL:1-503-365-1086
 FAX:1-503-365-6855
 Email:HITcustomerservice at us.panasonic.com
Jim Dunphy
Group Manager of Operations
Panasonic Enterprise Solutions Company
 
T 201-392-6776
F 201-392-4379
C 201-214-7185
  
Panasonic Enterprise Solutions Company
PESCO, 5th Floor
Two Riverfront Plaza
Newark, NJ 07102  Andrew KoyaanisqatsiPresidentSolar Energy Solutions, Inc.
The BRIGHT CHOICE
Since 1987, helping you and your Portland neighbors
move towards an environmentally sustainable future.503-238-4502
www.SolarEnergyOregon.com  

    On Tuesday, August 23, 2016 11:11 AM, Kirk Herander <vtsolar at icloud.com> wrote:
 
 

 <!--#yiv5768445133 _filtered #yiv5768445133 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv5768445133 #yiv5768445133 p.yiv5768445133MsoNormal, #yiv5768445133 li.yiv5768445133MsoNormal, #yiv5768445133 div.yiv5768445133MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:11.0pt;font-family:"Calibri", "sans-serif";}#yiv5768445133 a:link, #yiv5768445133 span.yiv5768445133MsoHyperlink {color:blue;text-decoration:underline;}#yiv5768445133 a:visited, #yiv5768445133 span.yiv5768445133MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv5768445133 span.yiv5768445133EmailStyle17 {font-family:"Calibri", "sans-serif";color:windowtext;}#yiv5768445133 .yiv5768445133MsoChpDefault {font-family:"Calibri", "sans-serif";} _filtered #yiv5768445133 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv5768445133 div.yiv5768445133WordSection1 {}-->Hello,I recently upgraded a 12 year old Sanyo HIT 167 watt (14 total) array to a Solaredge system while adding two strings of LG 315’s. Every time there is rain or heavy condensation the inverter shuts down with a ground fault error. I was able to isolate the error to the old Sanyo string. The Solaredge diagnostics estimated the fault was in the middle of the string. So we went up on the roof with a garden hose and trickled water on each panel individually, while meggaring the string at the roof combiner. Sure enough, the moisture infiltration was in the middle panel of the string, just as the Solaredge IRT test predicted. Good job Solaredge.These panels are circa 2004, so I’m wondering who the US contact is to ask about warranty issues. Has Panasonic taken over warranty claims on old Sanyo’s? I know this model isn’t made anymore, but maybe there is some remuneration offered. Thanks.  
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