[RE-wrenches] Enphase Support Non-Responsive

[jerrysgarage01]

Wrenches
We have allot of enphase and ya sometimes it a little hard to get them on the line but we always do. I request the re-inbursments, l dont ever see them as they end up in the admin office. We have looked at and used a few other mico-inverters at customer request but they all seem to go out of business so we are sticking to enphase for better or worse.
Jerry


Sent via the Samsung Galaxy S™ III, an AT&T 4G LTE smartphone

<div>-------- Original message --------</div><div>From: Wayne Irwin <wayne at pureenergysolar.com> </div><div>Date:08/05/2016  6:58 AM  (GMT-10:00) </div><div>To: re-wrenches at lists.re-wrenches.org </div><div>Subject: Re: [RE-wrenches] Enphase Support Non-Responsive </div><div>
</div>Maybe just dumb luck, but we almost always have quick phone tech support from Enphase and always get reimbursed.

Wayne Irwin
Pure Energy Solar 

Sent from my mobile device 

From: conradg at cape.com
Date: Fri, 5 Aug 2016 12:39:02 -0400
To: re-wrenches at lists.re-wrenches.org
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive

Same thing going on here

Conrad
Cotuit Solar


Conrad Geyser, Principal
Cotuit Solar LLC
508-428-8442

On Fri, Aug 5, 2016 at 9:59 AM, gary easton <gary at arp-solar.com> wrote:
just a worthless ticket but no action and certainly no timely reimbursement if at all.   I would never do business with this company again.

On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:
Just to renew this line of conversation, I have been waiting for several
call backs form Enphase, with no results, for the past three weeks. I also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they resolve
these communication and warranty issues.

Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design




> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I
> gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they
> no
> longer let you update tickets by email. They are very helpful and
> competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
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-- 
Gary Easton
Appalachian Renewable Power
Stewart, Ohio 45778
NABCEP Certified Solar PV                                                            
T: 740-277-8498
 www.arp-solar.com

“First they ignore you. Then they laugh at you. Then they fight you. Then you win.”

~Ghandi


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