[RE-wrenches] Enphase Support Non-Responsive

[Bill Loesch]

Good to "see" you, Daryl.

I, too was getting a runaround from Enphase and related this to the 
owner with some 50+ micros. He took on the attack dog posture and got 
results immediately. Sad that threats and abuse and long waits in phone 
queue are necessary.

Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094

On 8/5/2016 8:38 AM, penobscotsolar at midmaine.com wrote:
> Just to renew this line of conversation, I have been waiting for several
> call backs form Enphase, with no results, for the past three weeks. I also
> have warranty claims that go back four months+ that have not been
> fulfilled. I will not sell any more Enphase, at all, until they resolve
> these communication and warranty issues.
>
> Daryl DeJoy
> NABCEP Certified PV Installer
> Penobscot Solar Design
>
>
>
>
>> It seems like we are talking about inverter and module customer service
>> (good and bad) a lot lately.
>>
>> Has anyone else noticed that Enphase seems to have stopped responding to
>> tickets submitted via their website? Hold times are unacceptable, so I
>> gave
>> up on that, but nobody gets back to you when you try to contact them via
>> their web form for weeks, even about an existing RMA or ticket, and they
>> no
>> longer let you update tickets by email. They are very helpful and
>> competent
>> if you get them on the phone, but who has time for that?!
>>
>> I'm also waiting an unacceptable amount of time on a major module
>> manufacturer warranty claim right now. I'd love to see Home Power or
>> someone do a story on manufacturer responsiveness to dealers. Things are
>> generally going down hill it seems.
>>
>> Jason Szumlanski
>> Florida Solar Design Group
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