[RE-wrenches] Enphase Support Non-Responsive

[Jay]

So what is the micro of choice these days?
If enphase is no longer home?

Jay
Peltz power. 


> On Aug 5, 2016, at 6:59 AM, gary easton <gary at arp-solar.com> wrote:
> 
> just a worthless ticket but no action and certainly no timely reimbursement if at all.   I would never do business with this company again.
> 
>> On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:
>> Just to renew this line of conversation, I have been waiting for several
>> call backs form Enphase, with no results, for the past three weeks. I also
>> have warranty claims that go back four months+ that have not been
>> fulfilled. I will not sell any more Enphase, at all, until they resolve
>> these communication and warranty issues.
>> 
>> Daryl DeJoy
>> NABCEP Certified PV Installer
>> Penobscot Solar Design
>> 
>> 
>> 
>> 
>> > It seems like we are talking about inverter and module customer service
>> > (good and bad) a lot lately.
>> >
>> > Has anyone else noticed that Enphase seems to have stopped responding to
>> > tickets submitted via their website? Hold times are unacceptable, so I
>> > gave
>> > up on that, but nobody gets back to you when you try to contact them via
>> > their web form for weeks, even about an existing RMA or ticket, and they
>> > no
>> > longer let you update tickets by email. They are very helpful and
>> > competent
>> > if you get them on the phone, but who has time for that?!
>> >
>> > I'm also waiting an unacceptable amount of time on a major module
>> > manufacturer warranty claim right now. I'd love to see Home Power or
>> > someone do a story on manufacturer responsiveness to dealers. Things are
>> > generally going down hill it seems.
>> >
>> > Jason Szumlanski
>> > Florida Solar Design Group
>> > _______________________________________________
>> > List sponsored by Redwood Alliance
>> >
>> > List Address: RE-wrenches at lists.re-wrenches.org
>> >
>> > Change listserver email address & settings:
>> > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>> >
>> > List-Archive:
>> > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>> >
>> > List rules & etiquette:
>> > www.re-wrenches.org/etiquette.htm
>> >
>> > Check out or update participant bios:
>> > www.members.re-wrenches.org
>> >
>> >
>> 
>> 
>> _______________________________________________
>> List sponsored by Redwood Alliance
>> 
>> List Address: RE-wrenches at lists.re-wrenches.org
>> 
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>> 
>> List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>> 
>> List rules & etiquette:
>> www.re-wrenches.org/etiquette.htm
>> 
>> Check out or update participant bios:
>> www.members.re-wrenches.org
>> 
> 
> 
> 
> -- 
> Gary Easton
> Appalachian Renewable Power
> Stewart, Ohio 45778
> NABCEP Certified Solar PV                                                            
> T: 740-277-8498
>  www.arp-solar.com
> 
> “First they ignore you. Then they laugh at you. Then they fight you. Then you win.”
> ~Ghandi
> 
> _______________________________________________
> List sponsored by Redwood Alliance
> 
> List Address: RE-wrenches at lists.re-wrenches.org
> 
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
> 
> List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
> 
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
> 
> Check out or update participant bios:
> www.members.re-wrenches.org
> 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20160805/c8d5c8fb/attachment-0002.html>