[RE-wrenches] Enphase Support Non-Responsive

[penobscotsolar at midmaine.com]

Just to renew this line of conversation, I have been waiting for several
call backs form Enphase, with no results, for the past three weeks. I also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they resolve
these communication and warranty issues.

Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design




> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I
> gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they
> no
> longer let you update tickets by email. They are very helpful and
> competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
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