[RE-wrenches] Enphase Support Non-Responsive

[Jason Szumlanski]

It seems like we are talking about inverter and module customer service
(good and bad) a lot lately.

Has anyone else noticed that Enphase seems to have stopped responding to
tickets submitted via their website? Hold times are unacceptable, so I gave
up on that, but nobody gets back to you when you try to contact them via
their web form for weeks, even about an existing RMA or ticket, and they no
longer let you update tickets by email. They are very helpful and competent
if you get them on the phone, but who has time for that?!

I'm also waiting an unacceptable amount of time on a major module
manufacturer warranty claim right now. I'd love to see Home Power or
someone do a story on manufacturer responsiveness to dealers. Things are
generally going down hill it seems.

Jason Szumlanski
Florida Solar Design Group
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