[RE-wrenches] Outback customer service???

Jay jay.peltz at gmail.com
Tue Dec 8 14:19:21 PST 2015


This is in no way a reflection on the techs. They are overworked IMHO. 

I got an answer yesterday after just a few minutes.  

Jay
Peltz power. 

Sent from my iPhone

> On Dec 8, 2015, at 11:56 AM, Dana <dana at solarwork.com> wrote:
> 
> Same here is some one on line from Outback following this? Comment?
> 
> ----------------------------------------------------------------------------
> Dana Orzel 
> Great Solar Works, Inc -  NABCEP # 051112-136
> E - dana at solarwork.com  - Web - solarwork.com 
> O - 970.626.5253  C - 208.721.7003
> "Responsible Technologies for Responsible People since 1988"  
>  Please consider the environment before printing this email.
> 
> 
> 
> -----Original Message-----
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of penobscotsolar at midmaine.com
> Sent: Tuesday, December 08, 2015 12:54 PM
> To: RE-wrenches
> Subject: Re: [RE-wrenches] Outback customer service???
> 
> I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......
> 
> 
> 
>> HI Larry;
>> 
>> I second your suggestion that dealers have a separate, expedited 
>> contact line that reaches someone with a higher level of expertise.
>> 1) We're repeat customers, and their front line sales team.
>> 2) We're not going to call unless its something trickier to figure out.
>> This has been a long term problem with several of the manufacturers.
>> 
>> R.Ray Walters
>> CTO, Solarray, Inc
>> Nabcep Certified PV Installer,
>> Licensed Master Electrician
>> Solar Design Engineer
>> 303 505-8760
>> 
>>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
>>> Jay, Thats just nuts!
>>> 
>>> I have long wondered why companies like this don’t separate customer 
>>> service to “professionals” or "dealers” who are promoting, selling 
>>> and installing their products from the “consumers” that bought the 
>>> product online and may not have even read the manual. We, the 
>>> wrenches, should have our own contact number or person.
>>> 
>>> I did receive a voice mail from Outback (thank-you) now I am trying 
>>> to reach them again to actually place a parts order.
>>> 
>>> Larry
>>> 
>>> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com 
>>> <mailto:jay.peltz at gmail.com>> wrote:
>>> 
>>> tech support is
>>> 360-618-4363
>>> 
>>> don’t leave a message unless you can wait for a few weeks.
>>> 
>>> jay
>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems 
>>>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>>>> 
>>>> Does anyone know how to reach Outback customer service? I have 
>>>> called, waited and left messages and emailed them with no response.
>>>> 
>>>> Thank you,
>>>> 
>>>> Larry
>>> 
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