[RE-wrenches] Outback customer service???
Jay
jay.peltz at gmail.com
Tue Dec 8 14:19:21 PST 2015
This is in no way a reflection on the techs. They are overworked IMHO.
I got an answer yesterday after just a few minutes.
Jay
Peltz power.
Sent from my iPhone
> On Dec 8, 2015, at 11:56 AM, Dana <dana at solarwork.com> wrote:
>
> Same here is some one on line from Outback following this? Comment?
>
> ----------------------------------------------------------------------------
> Dana Orzel
> Great Solar Works, Inc - NABCEP # 051112-136
> E - dana at solarwork.com - Web - solarwork.com
> O - 970.626.5253 C - 208.721.7003
> "Responsible Technologies for Responsible People since 1988"
> Please consider the environment before printing this email.
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>
>
> -----Original Message-----
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of penobscotsolar at midmaine.com
> Sent: Tuesday, December 08, 2015 12:54 PM
> To: RE-wrenches
> Subject: Re: [RE-wrenches] Outback customer service???
>
> I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......
>
>
>
>> HI Larry;
>>
>> I second your suggestion that dealers have a separate, expedited
>> contact line that reaches someone with a higher level of expertise.
>> 1) We're repeat customers, and their front line sales team.
>> 2) We're not going to call unless its something trickier to figure out.
>> This has been a long term problem with several of the manufacturers.
>>
>> R.Ray Walters
>> CTO, Solarray, Inc
>> Nabcep Certified PV Installer,
>> Licensed Master Electrician
>> Solar Design Engineer
>> 303 505-8760
>>
>>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
>>> Jay, Thats just nuts!
>>>
>>> I have long wondered why companies like this don’t separate customer
>>> service to “professionals” or "dealers” who are promoting, selling
>>> and installing their products from the “consumers” that bought the
>>> product online and may not have even read the manual. We, the
>>> wrenches, should have our own contact number or person.
>>>
>>> I did receive a voice mail from Outback (thank-you) now I am trying
>>> to reach them again to actually place a parts order.
>>>
>>> Larry
>>>
>>> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
>>> <mailto:jay.peltz at gmail.com>> wrote:
>>>
>>> tech support is
>>> 360-618-4363
>>>
>>> don’t leave a message unless you can wait for a few weeks.
>>>
>>> jay
>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
>>>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>>>>
>>>> Does anyone know how to reach Outback customer service? I have
>>>> called, waited and left messages and emailed them with no response.
>>>>
>>>> Thank you,
>>>>
>>>> Larry
>>>
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