[RE-wrenches] DPW Rack Problems

Will White William.White at rgsenergy.com
Thu Oct 8 05:29:15 PDT 2015


I’ve also seen them with the gimbal “ears” welded crooked so the array was tilted.  Another somewhat common error is the plate to adjust the array angle that’s welded to the back of the strong back was in the wrong place.

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of toddcory at finestplanet.com
Sent: Wednesday, October 07, 2015 3:17 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] DPW Rack Problems


the last rack i ordered came with the gimbel's "ears" welded too close together for the strongback to fit between them. i thought... "wtf, how'd they miss this??"



todd





[cid:image001.jpg at 01D101A3.693C1FA0]


On Tuesday, October 6, 2015 1:14pm, "Ray Walters" <ray at solarray.com<mailto:ray at solarray.com>> said:
Greetings All;

I have used DP&W's top of pole racks for 20 years, but I've had my share of trouble, too.
First the lead times are horrible, sometimes pushing 2 months.
Second, the cost is approaching the cost of the modules, especially for high wind ratings.
Third, they just can't seem to wait till the paint is dry to pack the racks.
Several times I've had to sand and repaint the main strong back, because foam, paper, or plastic wrap had stuck to the paint.
This last time was the worst, and I was offered $50 for my troubles and embarrassment in front of the customer.
They said I should have shipped it back.  How much sense does that make: round trip freight shipping, and 2 more weeks lost?
Here's a page of the manual completely stuck in the paint:
[cid:image002.jpg at 01D101A3.693C1FA0]

Come on DP&W, you guys used to stand by your work.

-- R.Ray Walters CTO, Solarray, Inc Nabcep Certified PV Installer, Licensed Master Electrician Solar Design Engineer 303 505-8760



Sent from Finest Planet WebMail.
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