[RE-wrenches] DPW Rack Problems

[Howie Michaelson]

Thanks Michael for the communication conduit.

While I appreciate DP&W's effort to address the issues raised, I don't feel
their response really speaks to the issues - for us, these are long
standing problems, although they appear to possibly be getting worse more
recently.

More importantly, for me this is one of the most valuable aspects of this
list - the power of the group to garner a manufacturer's attention in order
to address a problem (think warranty replacement issues, or equipment
failure rates) or make an improvement.

For instance, if a ground mount racking manufacturer developed a
functional, code compliant wire management system, I would expect to hear
about it first on this list, get highly useful evaluations of the
innovation, and then watch the sales of that system take off due to the
"viral" nature of information shared on this list. If there are any racking
manu reps that still read this list, perhaps they could take the ball and
run with it. One can dream...

Howie

Howie Michaelson
NABCEP Certified Solar PV Installer™

Catamount Solar
Renewable Energy Systems Sales and Service
VT Solar Electric Incentive Partner
http://www.CatamountSolar.com
802-272-0004
On Oct 7, 2015 7:51 PM, "Michael Welch" <michael.welch at re-wrenches.org>
wrote:

> I have had off-list contact with DPW, and I've been asked to post the
> following for them. If you have questions about my posting this on their
> behalf, contact me off list.
>
> Thanks.
>
> Thank you for alerting us to the problems you recently encountered with
> the paint used in our TPMs.  It is our intent to respond to customers'
> concerns to maintain your trust and support.  We recently had a problem
> when a supplier discontinued a paint we've used since the inception of our
> TPM product line.  After testing multiple formulations over the course of
> several weeks we were able to source a silver paint comparable to the
> original and now have that paint problem resolved.  As to lead time issues
> we are working with our distributor partners to move orders more quickly
> through their internal processes.  We extend our apologies for the
> inconvenience this paint problem has caused.  Please contact me personally
> with any questions or concerns.  I may be reached at
> schumachers at directpower.com or at 505-889-3585.  Steve Schumacher, DPW
> Solar, National Sales Manager
>
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