[RE-wrenches] DPW Rack Problems

[jay]

I might suggest:

General specialties 
http://www.generalspecialtiesmfg.com <http://www.generalspecialtiesmfg.com/>

or 

MT solar
https://www.polemount.solar <https://www.polemount.solar/>

jay


> On Oct 6, 2015, at 7:02 PM, Shasta Daiku <mjmorningstar at gmail.com> wrote:
> 
> Glad it’s not just me. My supplier jokes that I have bad TPM karma. 5 of the last 6 racks had major problems that shut my projects down until replacements could be made and sent. Snotty customer service too. It’s a bummer since I’ve been using their racks since their beginning.
> 
> Michael Morningstar
> 
>> On Oct 6, 2015, at 2:59 PM, Howie Michaelson <howie at suncatchervt.com <mailto:howie at suncatchervt.com>> wrote:
>> 
>> These have all been a long standing problem for us as well, getting regularly worse!ut
>> 
>> Howie
>> 
>> On Tue, Oct 6, 2015 at 4:22 PM, Kirpal Khalsa <solarworks at gmail.com <mailto:solarworks at gmail.com>> wrote:
>> Ray....We have had the same problems....But we didn't get offered the $50 for our time and labor.....
>> We called and complained...it seemed on deaf ears.....
>> Also....They advertise pre -antiseized bolts on some of their racking....but it is certainly not so with their top of pole racks.....Some times the gimble bolts have anti seize and and sometimes not.....lack of consistency is a head ache....
>> We are exploring alternatives..  
>> 
>> Sunny Regards,
>> Kirpal Khalsa
>> NABCEP Certified PV Installation Professional
>> Oregon Solarworks LLC
>> www.oregonsolarworks.com <http://www.oregonsolarworks.com/>
>> 541-218-0201 <tel:541-218-0201> m
>> 541-299-0402 <tel:541-299-0402> o
>> 
>> On Tue, Oct 6, 2015 at 1:14 PM, Ray Walters <ray at solarray.com <mailto:ray at solarray.com>> wrote:
>> Greetings All;
>> 
>> I have used DP&W's top of pole racks for 20 years, but I've had my share of trouble, too.  
>> First the lead times are horrible, sometimes pushing 2 months.
>> Second, the cost is approaching the cost of the modules, especially for high wind ratings.
>> Third, they just can't seem to wait till the paint is dry to pack the racks.
>> Several times I've had to sand and repaint the main strong back, because foam, paper, or plastic wrap had stuck to the paint.
>> This last time was the worst, and I was offered $50 for my troubles and embarrassment in front of the customer.
>> They said I should have shipped it back.  How much sense does that make: round trip freight shipping, and 2 more weeks lost?
>> Here's a page of the manual completely stuck in the paint:
>> 
>> 
>> Come on DP&W, you guys used to stand by your work.
>> -- 
>> R.Ray Walters
>> CTO, Solarray, Inc
>> Nabcep Certified PV Installer, 
>> Licensed Master Electrician
>> Solar Design Engineer
>> 303 505-8760 <tel:303%20505-8760>
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