[RE-wrenches] Fronius Warranty Problems

[Starlight Solar Power Systems]

Peter,

Fronius has some of the most ignorant people working for them. It took me over a year to receive payment for an inverter swap that they diagnosed as having failed. After I returned the old inverter they claimed nothing was wrong. Run from Fronius!

Thank you,

Larry 



On Sep 3, 2015, at 1:11 PM, Peter Parrish <peter.parrish at calsolareng.com> wrote:

I have recently had a spate of warranty (and out of warranty) calls from customers with Fronius IG inverters (from the 2000 to the 5100). In working the problem, Fronius has had fairly good technical support (initially) BUT things have gone downhill from there. They have for example, sent a GFDI2 daughterboard without an RMA label and they have then been incapable of sending me an RMA label  so that I can return the bad board. I am on my fifth request to have them do so. They have been 120 days (or more) in paying the reimbursement from warranty work.
 
To add insult to injury, they just took $178.00 from our bank account for failure to return the daughterboard!
 
Has anyone else found a deteriorating situation at Fronius and has anyone found at responsible department there that can put the train car back on the track?
 
We can take the matter over to the bitching list if the matter warrants on-going discussion.
 
-          Peter
 
Peter T. Parrish, Ph.D.
President, SolarGnosis
1107 Fair Oaks Ave.
Suite 351
South Pasadena, CA 91030
(323) 839-6108
petertor at pobox.com
NABCEP PV Professional 031806-26
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