<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Peter,<div class=""><br class=""></div><div class="">Fronius has some of the most ignorant people working for them. It took me over a year to receive payment for an inverter swap that they diagnosed as having failed. After I returned the old inverter they claimed nothing was wrong. Run from Fronius!<br class=""><div apple-content-edited="true" class="">
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<br class=""><div><div class="">On Sep 3, 2015, at 1:11 PM, Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com" class="">peter.parrish@calsolareng.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><meta name="Generator" content="Microsoft Word 12 (filtered medium)" class=""><style class=""><!--
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</o:shapelayout></xml><![endif]--><div lang="EN-US" link="blue" vlink="purple" class=""><div class="WordSection1"><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">I have recently had a spate of warranty (and out of warranty) calls from customers with Fronius IG inverters (from the 2000 to the 5100). In working the problem, Fronius has had fairly good technical support (initially) BUT things have gone downhill from there. They have for example, sent a GFDI2 daughterboard without an RMA label and they have then been incapable of sending me an RMA label so that I can return the bad board. I am on my fifth request to have them do so. They have been 120 days (or more) in paying the reimbursement from warranty work.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">To add insult to injury, they just took $178.00 from our bank account for failure to return the daughterboard!<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Has anyone else found a deteriorating situation at Fronius and has anyone found at responsible department there that can put the train car back on the track?<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">We can take the matter over to the bitching list if the matter warrants on-going discussion.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><span style="mso-list:Ignore" class="">-<span style="font:7.0pt "Times New Roman"" class=""> </span></span></span><!--[endif]--><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Peter<o:p class=""></o:p></span></p><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class=""><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Peter T. Parrish, Ph.D.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">President, SolarGnosis<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">1107 Fair Oaks Ave.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Suite 351<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">South Pasadena, CA 91030<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">(323) 839-6108<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><a href="mailto:petertor@pobox.com" class="">petertor@pobox.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><o:p class=""></o:p></span></div></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">NABCEP PV Professional 031806-26<o:p class=""></o:p></span></div></div></div>_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class="">List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" class="">RE-wrenches@lists.re-wrenches.org</a><br class=""><br class="">Change listserver email address & settings:<br class=""><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br class=""><br class="">List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""></div></div><br class=""></div></body></html>