[RE-wrenches] Fronius Warranty Problems

[Jerry Shafer]

This is interesting our goodwill and warranty has been very good but we are
dealing with them on the larger inverters and we have been sent out testing
tools from them on comms issues. I hope your issue is not "things to come"
good luck with getting the RMA
Jerry

On Thu, Sep 3, 2015 at 9:11 AM, Peter Parrish <peter.parrish at calsolareng.com
> wrote:

> I have recently had a spate of warranty (and out of warranty) calls from
> customers with Fronius IG inverters (from the 2000 to the 5100). In working
> the problem, Fronius has had fairly good technical support (initially) BUT
> things have gone downhill from there. They have for example, sent a GFDI2
> daughterboard without an RMA label and they have then been incapable of
> sending me an RMA label  so that I can return the bad board. I am on my
> fifth request to have them do so. They have been 120 days (or more) in
> paying the reimbursement from warranty work.
>
>
>
> To add insult to injury, they just took $178.00 from our bank account for
> failure to return the daughterboard!
>
>
>
> Has anyone else found a deteriorating situation at Fronius and has anyone
> found at responsible department there that can put the train car back on
> the track?
>
>
>
> We can take the matter over to the bitching list if the matter warrants
> on-going discussion.
>
>
>
> -          Peter
>
>
>
> Peter T. Parrish, Ph.D.
>
> President, SolarGnosis
>
> 1107 Fair Oaks Ave.
>
> Suite 351
>
> South Pasadena, CA 91030
>
> (323) 839-6108
>
> petertor at pobox.com
>
> NABCEP PV Professional 031806-26
>
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