[RE-wrenches] Manufacturers warranty......

Tue Apr 21 16:35:12 PDT 2015

This is exactly why I push the SMA SI/SB product lines. Yep quite the price point but hassle free (my personal experience) tech support & IF required, hassle free replacement + shipping both ways on them! Something I stress with my clients... your off grid, why do you want a product that the manufacture is unwilling to replace repair or compensate the installer, just makes for an all around pissed off bunch of folks. Some pay up front and some wish they had!
On Apr 20, 2015, at 9:47 AM, Mac Lewis wrote:

> Hi John,
> 
> I've never had a problem with a grid-tied inverter products here in the states, getting some compensation for warranty work.  As far as off-grid, I think only SMA will compensate you for warranty work here.  I think $250/inverter is typical for string inverters, and I'm not sure with microinverters.  The compensation is not really enough to cover the time, but at least its something.
> 
> Good Luck
> 
> On Mon, Apr 20, 2015 at 7:39 AM, Wayne Irwin <wayne at pureenergysolar.com> wrote:
> Same story with OB. We just have to eat it.
> 
> 
> Wayne Irwin,
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> Date: Mon, 20 Apr 2015 07:37:10 -0600
> From: allan at sindelarsolar.com
> To: re-wrenches at lists.re-wrenches.org
> Subject: Re: [RE-wrenches] Manufacturers warranty......
> 
> John,
> There hasn't been much response to your question yet. What little I can offer is that there are no relevant laws here governing product warranty policies. I think that the only approaches that you have are 1) to let the company know (by emailed letter to the named person in the highest position that you can identify, with cc's to a few others at the company to make your letter harder to bury or ignore) that until their no-compensation policy is corrected, you will look elsewhere for equivalent products; and 2) to attempt to motivate others in the industry down there to do the same - that is, public shaming. Based on what you wrote, you certainly have a valid case in the court of public opinion.
> Allan
> 
> Allan Sindelar
> allan at sindelarsolar.com
> NABCEP Certified PV Installation Professional
> NABCEP Certified Technical Sales Professional
> New Mexico EE98J Journeyman Electrician
> Founder (Retired), Positive Energy, Inc.
> 505 780-2738 cell
> 
> Hi All,   what sort of policy applies in the U.S. when one has to go out to replace a product covered under the manufacturer’s warranty.  I realize that this is a historic problem for those in the U.S. but what did it take to change the manufacturers minds about this.
> 
>  
> We have a local manufacturer of Grid-tied inverters (Enasolar) that refuses to pay out for us to go out and replace their inverter under their 5 year warranty.  Otherwise they are a good company and good manufacturer of quality product.
> 
>  
> Their reason they have for that policy is that it is  “because of the pricing and business model that we have implemented”
> 
>  
> I have let them know that the next time this might occur, they can go out themselves and own up to their warranty.
> 
>  
> Thanks for any advice – cheers,        John Veix, N.Z.
> 
> 
> 
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> -- 
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> Mac Lewis
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