[RE-wrenches] Schneider Technical Support

Jarmo.Venalainen at schneider-electric.com Jarmo.Venalainen at schneider-electric.com
Thu Oct 9 12:05:18 PDT 2014


Hi:

The Solar Group of Schneider now has our own website, under our direct 
control, where we can effectively manage solar product info.  On the 
website you will find FAQ's and info on how to contact Tech Support as 
well as all the other info about our products.  Here's the Tech Support 
Contact info and FAQ link for our website.



http://solar.schneider-electric.com/faq/

I'm personally disappointed that you have had trouble getting through to 
tech support.  Please let me know if you used the contact phone and e-mail 
above and let me know when the tardy/poor support occurred.  I will pass 
the message that we need to do better to the right people.

JARMO
_____________________________________________________________________________________ 


Jarmo Venalainen  |   Schneider Electric   |  Solar Business  |   CANADA | 
  Training & Development Specialist - Senior 
Phone: +604-422-2528  |   Fax: +604-420-1591  |   Mobile: +604-505-0291 
Email: jarmo.venalainen at schneider-electric.com  |   Site: www.SEsolar.com 
|   Address: 3700 Gilmore Way, Burnaby, BC V5G4M1 


*** Please consider the environment before printing this e-mail 




From:
penobscotsolar at midmaine.com
To:
"RE-wrenches" <re-wrenches at lists.re-wrenches.org>, 
Date:
10/09/2014 11:23 AM
Subject:
[RE-wrenches] Schneider Technical Support
Sent by:
"RE-wrenches" <re-wrenches-bounces at lists.re-wrenches.org>



Does anyone have a number for Schneider's solar tech support? It seems
impossible to reach people there with a direct question, without having to
send an email and wait by a phone....something it is hard to do and make
money at the same time.

Thanks,
Daryl DeJoy
NABCEP Certified PV installer
Penobscot Solar Design

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