[RE-wrenches] ECO GEN ALERT

[Drake]

We were not notified about that issue.


At 12:23 PM 9/24/2013, you wrote:
>Drake:
>
>Generac released a Service Bulletin # SIB13-09-EcoGen in July about 
>this issue.
>
>Regards,
>
>Gary Willett
>Icarus Solar
>
>
>On 9/24/13 9:34 AM, Drake wrote:
>>Wrenches,
>>
>>An unknown quantity of Generac EcoGens went out of the factory with 
>>incorrectly connected oil lines. We are working with Generac now, 
>>concerning a new unit that destroyed itself on its first run.
>>
>>After we hooked the machine up and left, the customer manually 
>>started the machine the following day. We were not able to do the 
>>startup because we did not have all the information needed for 
>>Generac to provide us with the access code needed to start the 
>>unit. The representative told me she would give me the code, but 
>>that it would void the warranty!  Beware of the many EcoGen warranty loopholes!
>>
>>After providing the necessary information to Generac and receiving 
>>the access code, my client started the unit and watched happily as 
>>the machine ran quietly and charged the batteries at twice the rate 
>>of her old unit. She went about her chores, and 2 hours later 
>>noticed that the yard had a tremendous amount of smoke in it. The 
>>generator was pouring out smoke. The lid of the enclosure was too 
>>hot to touch.
>>
>>The machine was seriously damaged. Much of the oil was blown out. 
>>Neither the over-temperature nor the low engine oil shutdown 
>>functioned to protect the unit.
>>
>>We are asking Generac to provide a new unit, not repair the flawed 
>>one, as the amount of overheating could have damaged unknown 
>>components. We understand that Generac would prefer to repair 
>>instead of replace.
>>
>>Under the circumstances, it would be wise to monitor a new EcoGen 
>>for much longer than would normally be required after startup. How 
>>long?  I don't know. I'd wait two hours to feel safe.
>>
>>Best,
>>
>>Drake
>>
>>Drake Chamberlin
>>Athens Electric LLC
>>OH License 44810
>>CO License 3773
>>NABCEP Certified Solar PV Installer
>>740-448-7328
>><http://athens-electric.com/>http://athens-electric.com/
>>
>>
>>
>>
>>
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