[RE-wrenches] Hidden freight damage

[jason pozner]

Hey Luke,

Was it Saia??   We have had 2 claims this season as well.  Similar fork
issue.  One was a transfer from Saia to another freight company to us.
According to the driver, it arrived that morning  damaged on the dock and
they are obliged to deliver it regardless. The other directly from Saia.
One claim closed, and the other I believe is still open.  I think the
distributor had a bit of leverage with the shipper as to how it is
handled.  We did catch it, and documented it with pics.  The other was
completely concealed as the fork damaged the pallet from below.  Even if we
unwrapped the shipment, you couldn't notice the damage until you lifted the
bottom module. Good lesson from ole Murphy I guess.  I just got hyper
vigilant on inspection, and noticing which shipper is bringing the damaged
goods...


On Mon, Nov 4, 2013 at 9:47 AM, Luke Christy <sgsrenewables at gmail.com>wrote:

> Wrenches,
>
> We have been in business for about 8 years, and up until now, the shipping
> gods have smiled upon me, but apparently my luck has run out, as I've had 2
> costly shipping nightmares within a month,  and I'm just wondering what
> other Wrenches have done to protect themselves from the liability involved
> in trusting expensive shipments to the freight carriers.  Here's my
> situation:
>
> I recently had a pallet of modules shipped, and it arrived with multiple
> broken modules, due apparently to careless handling,and having had
> something heavy set on top of the pallet.  I have my freight shipments sent
> to a neighboring business which is kind enough to receive them for me,
> since they have many full time staff who are always available during
> business hours to fork shipments off a truck.  In this case the forklift
> driver did not notice the damage (it was not immediately evident), and the
> delivery was signed for.  However, upon picking up the pallet an hour
> later, I  realized that the shipment was damaged, called the freight
> company immediately to notify them of the damage, and subsequently filed a
> detailed written claim.
>
> I just got notice that my claim was denied by the carrier, evidently
> without considering any of the photos or the written explanation I
> submitted with the claim. They simply cited that the shipment had been
> signed for without noting damage.
> It is clear to me that the carrier was responsible for the damage, yet
> apparently because the damage was hidden and the BOL was signed, they can
> leave me holding the bag for a significant amount of money.
>
> This particular incident could have been worse, but it is the first time
> I've had it happen and it certainly makes me worried about future
> deliveries. It suddenly seems like an unacceptable liability to have others
> sign for my deliveries without a thorough inspection.
>
> I asked my distributor whether the shipments have any insurance on them,
> and the person I spoke with didn't know the answer. So my $50 Ebay shipment
> is insured, but my $50,000 worth of equipment isn't? My insurance agent
> says that I can make a claim on my commercial insurance, but advised
> against it in this case, since the loss was only around $1K, and is
> guaranteed to raise my future premiums.
>
> I know that things get damaged or lost all the time in shipment, and I'm
> wondering how other businesses handle it.  Businesses that do larger volume
> must have damaged freight all the time.  Is it just impossible to get
> freight companies to take responsibility for damage that is not immediately
> evident, since they are acting as judge on their own behalf?  Do you just
> refuse to sign the bill of lading until you've examined all the contents of
> the packages (this is a logistical nightmare in most cases)?  Do you just
> chalk it up to the cost of doing business and/or make claims to your
> commercial insurance?
>
> Would appreciate your thoughts / experiences with this issue.
> Thanks. - Luke
>
> Luke Christy
>
> NABCEP Certified PV Installation Professional™: Certification #031409-25
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