[RE-wrenches] ECO GEN ALERT

[Drake]

Chris,

Generac has stated that the Eco Gen will be replaced.  Thank you for 
your help, and for the help of Frank Moreno who you notified of the issue.

Best regards,

Drake


Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV Installer
<tel:740-448-7328>740-448-7328
<http://athens-electric.com/>http://athens-electric.com/


At 06:34 PM 9/25/2013, you wrote:
>Drake,
>As a Generac service dealer, I brought your generator problem to the 
>attention of Generac's managers. They had a couple of comments:
>1) The activation issue sounds like a misunderstanding. Activation 
>is only a data gathering process, I normally do it online ( 
><https://www.activategen.com/>https://www.activategen.com/ ). There 
>is no reason why you could not do it on behalf of the customer.
>The activation reps do not handle service calls.
>
>2) The oil hose issue should have resulted in a shutdown which would 
>have been simple to remedy. There's no record of generators being 
>damaged by this issue. However, if this is what happened, Generac is 
>very good about warranty repair and would be very responsive. I 
>would call the nearest Generac dealer and let them file a warranty 
>claim. It does not matter that the generator was not purchased from 
>the dealer, all dealers are required to handle warranty for any 
>generator as they get paid to repair the units.
>Generac will advise the dealer how to proceed. You seem to indicate 
>Generac did not want to replace the unit but I also get the feeling 
>no tech has looked at the unit yet. You have to follow the process. 
>Generac will determine the best course of action once they know the details.
>
>Feel free to pass on any issues you are having resolving this issue. 
>I can get the service manager involved if you feel you are not 
>getting adequate response but you do need to get a service dealer 
>involved before any repairs or replacements can be discussed.
>
>Chris
>
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