[RE-wrenches] KC-120-1 recall contact

[Larry Crutcher, Starlight Solar Power Systems]

Chris,

It used to be Amie but now you need to contact Rae Parafiniuk <Rae.Parafiniuk at kyocera.com>. She takes care of the warranty claims. FYI, you should replace ALL the modules.

Larry Crutcher
Starlight Solar Power Systems




On Dec 13, 2012, at 1:49 PM, Stephen Kane wrote:

Chris,
 
The last time I handled this issue the contact was:
 
Amie.Ebert at kyocera.com
Purchasing Agent / Warranty Analyst
KYOCERA Solar, Inc.
7812 E. Acoma Drive
Scottsdale, AZ 85260
Direct (480) 443-0817
 
I assume a call to the main Kyocera # in Arizona will also get you where you need to go.
 
 
Best,
 
Stephen Kane
Kane Solar
Lyons, CO
 
From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Chris
Sent: Thursday, December 13, 2012 1:12 PM
To: 'RE-wrenches'
Subject: Re: [RE-wrenches] bubbling Sanyo modules
 
Hi Larry,
We were just called out to an offgrid system that has the Kyocera 120-1’s with the 2001.5 date on them. 10 out of 16 appear to have burned contacts/traces on them. Who is the contact or go to person on this at Kyocera?
 
Sincerely,

Chris Worcester
Solar Wind Works
NABCEP Certified PV Installer
Phone: 530-582-4503
Fax: 530-582-4603
www.solarwindworks.com
chris at solarwindworks.com
"Proven Energy Solutions"
 
From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Larry Crutcher, Starlight Solar Power Systems
Sent: Wednesday, December 05, 2012 8:02 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] bubbling Sanyo modules
 
boB,
 
If the cells are still "capable" of 80% or more but a defect is in cell interconnection, junction box or whatever is preventing output, then the power warranty does not apply. 
 
Example: The 1999 through 2002 Kyocera KC120-1's have been failing in the thousands. A poorly soldered contact opens and 1/2 the module stops passing power (Voc 10.5 V). To date, Kyocera is still exchanging these with remanufactured units without any legal liability to do so. They even pay us the labor to replace them more than 10 years out of warranty.  They have my kudos for the way they are handling this.
 
A manufacturer will be on my sh!t list if they don't stand behind an obvious production failure that is occurring in many modules. I hope this is not the case with these Sanyo.

Larry Crutcher
Starlight Solar Power Systems
 
 
On Dec 5, 2012, at 12:03 AM, boB wrote:
 
On 12/4/2012 9:25 PM, benn kilburn wrote:
Doug,
While the module may be past its workmanship warranty period, if the defect affects the module's power output.... then i would argue that the power output warranty should cover it.  That warranty should be good for 25yrs.
Anyone care to comment on that reasoning?
 
benn


In a way, I don't quite understand the difference.

If a module plain old stops working because of workmanship or whatever,
isn't 0% of original output less than 80% of original output ??

boB
 
 
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