[RE-wrenches] outback power wrench support?

[Larry Crutcher, Starlight Solar Power Systems]

Todd, 

Same thing happened to me TWICE. They simply don't understand how this affects the customer and US, their dealers. After I got the same response, i.e. too bad, dealer and consumer, you are SOL, I started promoting Magnum Energy inverters instead of Outback. It's just not right.

Larry Crutcher
Starlight Solar Power Systems
(928) 342-9103
www.starlightsolar.com




On Jun 20, 2012, at 4:46 PM, toddcory at finestplanet.com wrote:

wrenches,
 
i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one.
 
when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told:
 
"OutBack Power Technologies does not offer compensation for warranty work."
 
question: is this the new norm at outback? if so... this is a sad day for me.
 
todd



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